Customer Success Specialist

4 semanas atrás

São Paulo, São Paulo, Brasil Qualitrol Tempo inteiro
Overview

Customer Success Specialist role at Qualitrol. Location: São Paulo, Brazil. Hybrid role with three days in the São Paulo office and two days working from home. Excellent pay and benefits, including health benefits from day one, generous paid time off, education reimbursement, 401k matching, and development opportunities.

We are an equal opportunity employer and value inclusion and diversity. Resumes must be submitted in English to be considered.

Responsibilities
  • Provide tier 1 quotations and technical documentation, escalating to tier 2 Applications Engineer or Order Administrator when necessary.
  • Triage inbound client requests.
  • Act as tier 1 phone support for inbound calls, escalating to tier 2 when needed.
  • Provide proactive client support to ensure success from quote to order.
Qualifications
  • College level degree preferred or high school degree with related work experience.
  • Strong written and verbal communication skills.
  • Focus on Customer Success with attention to detail and ability to quickly learn new processes.
  • Process improvement experience.
  • Full professional proficiency in English (business-level communication required).
  • Portuguese language proficiency as applicable in a Brazilian role.
Preferred Skills
  • Oracle and Salesforce experience.
  • Knowledge of electric power transmission and distribution.
About Qualitrol and Equal Opportunity

QUALITROL manufactures monitoring and protection devices for high-value electrical assets and OEM manufacturing companies. Established in 1945, QUALITROL is a global leader in partial discharge monitoring and asset protection information products across power generation, transmission, and distribution. We are redefining condition-based monitoring and are committed to providing reasonable accommodations for applicants with disabilities. For accommodations, contact

We are an Equal Opportunity Employer. Ralliant Corporation and all Ralliant Companies are proud to be equal opportunity employers and do not discriminate based on race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other protected characteristics.

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