Lead Analyst Network Support

Orange Business is here About us

Orange Business is a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business. Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

Main activities: Provide third level support for any issues within the IP Backbone network. Provide training to other support and operations teams. Provide expert level support for complex customer issues. Define rescue plans for complex customer issues and major network outages. Responsible for providing technical input for postmortem analysis. Provide dual validation for complex network changes. Perform traffic tuning to alleviate congestion points. Create troubleshooting guidelines.

Management of Network Optimization projects: Review and validate N-plans Review and validate configuration guidelines. Plan and execute pilots to test new software or features. Create, review MOP’s (Method of Procedures). Perform risk analysis for network changes.

Automation development: Collaborate with internal teams to develop automation tools to support the needs of the organization. Perform validation testing of NSO packages developed by Engineering. Develop automation scripts to simplify day to day activities.

People Management: Does not have direct reports. Can function as a team lead on specific projects to coordinate other resources. Can function as a mentor and coach.

Financial: Does not have individual budget.

Detailed knowledge of IP routing protocols BGP, ISIS, MPLS, Segment Routing. Detailed knowledge of L2 and L3 VPN technologies. Detailed knowledge of IPSEC. Proficient in the creation of route policies. A good understanding of network security. Knowledge of virtual network functions (VNFs) (virtualized routers, firewall, IPSEC gateways) Excellent critical thinking skills and the ability to work under pressure.

Cisco: Expert Juniper: Expert Routing MPLS (Including MPLS TE): Expert Common Routing strategies and techniques (BGP/OSPF/EIGRP/HSRP/VRRP): Expert Segment Routing (including SRTE): Expert IPSEC: Expert Cisco Network Service Orchestrator (NSO): Proficient Ansible: Proficient Python: Proficient SDx (SDN, SDWAN): Useful Security: Knowledgeable Linux: Proficient VNF management: Proficient

• Global opportunities: Work in multi-national teams with the opportunity to collaborate with colleagues and customers from all over the world
• Flexible work environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working)
• Professional development: training programs and upskilling/re-skilling opportunities
• Career growth: Internal growth and mobility opportunities within Orange
• Caring and daring culture: health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events
• Reward programs: Employee Referral Program, Change Maker Awards

The benefits of being Orange

Orange Business was certified as one of the best companies to work by the Great Place to Work Institute from 2012 to 2015. Since 2016, Orange has been awarded as the Top Employer Brazil. The comprehensive independent research revealed that the Company provides excellent employee conditions, nurtures and develops talent throughout all levels of the organization, and has demonstrated its leadership status in the HR environment, always striving to optimize its employment practices and to develop its employees. And since 2015, Brazil has been recognized by the Gender Equality & Diversity for European and International Standard Certification.

Because Orange Business hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:

• Medical plan
• Dental plan
• Life insurance
• Meal allowance
• Transportation allowance
• Bonus plan
• Gympass
• Day care
• Private pension fund
• Birthday gift (day off)
• Give a day, get a day (day off)
• Maternity Leave (6 months)
• Paternity Leave (15 days)
• Orange Employee Solutions (psychological and legal assistance)
• Shiatsu
• Labor gymnastic
• Teleworking Reimbursement

Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don\'t hesitate to tell us about your specific needs.