Lead Analyst Network Support

Direct message the job poster from Orange Business

Senior Talent Acquisition Specialist / Tech Recruiter / Executive search About the role

Main activities:

• Provide third level support for any issues within the IP Backbone network.
• Provide training to other support and operations teams.
• Provide expert level support for complex customer issues.
• Define rescue plans for complex customer issues and major network outages.
• Responsible for providing technical input for postmortem analysis.
• Perform traffic tuning to alleviate congestion points.
• Management of Network Optimization projects: Review and validate N-plans
• Review and validate configuration guidelines.
• Plan and execute pilots to test new software or features.
• Create, review MOPs (Method of Procedures).
• Automation development: Collaborate with internal teams to develop automation tools to support the needs of the organization.
• Perform validation testing of NSO packages developed by Engineering.
• Develop automation scripts to simplify day to day activities.
• Can function as a team lead on specific projects to coordinate other resources (no direct reports).
• Can function as a mentor and coach.

About you

Knowledge and experience:

• Detailed knowledge of IP routing protocols BGP, ISIS, MPLS, Segment Routing.
• Detailed knowledge of L2 and L3 VPN technologies.
• Detailed knowledge of IPSEC.
• Proficient in the creation of route policies.
• A good understanding of network security.
• Knowledge of virtual network functions (VNFs): virtualized routers, firewall, IPSEC gateways
• Advanced English level to speak, read and write (will be tested).

Level of experience required:

• Cisco: Expert
• Juniper: Expert
• Routing MPLS (Including MPLS TE): Expert
• Common Routing strategies and techniques (BGP/OSPF/EIGRP/HSRP/VRRP): Expert
• Segment Routing (including SRTE): Expert
• IPSEC: Expert
• VNF management: Proficient
• Security: Knowledgeable
• SDx (SDN, SDWAN): Useful

What we offer

• Global opportunities: Work in multi-national teams with the opportunity to collaborate with colleagues and customers from all over the world
• Flexible work environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working)
• Professional development: training programs and upskilling/re-skilling opportunities
• Career growth: Internal growth and mobility opportunities within Orange
• Caring and daring culture: health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events
• Reward programs: Employee Referral Program, Change Maker Awards

The benefits of being Orange

Orange Business was certified as one of the best companies to work by the Great Place to Work Institute from 2012 to 2015. Since 2016, Orange has been awarded as the Top Employer Brazil. The comprehensive independent research revealed that the Company provides excellent employee conditions, nurtures and develops talent throughout all levels of the organization, and has demonstrated its leadership status in the HR environment, always striving to optimize its employment practices and to develop its employees. And since 2015, Brazil has been recognized by the Gender Equality & Diversity for European and International Standard Certification.

Because Orange Business hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive Benefit Package which features:

• Medical plan
• Life insurance
• Meal/Groceries allowance
• Teleworking allowance
• Day care for children
• Birthday gift (day off)
• Give a day to social responsibility and get a day off.
• Maternity Leave (6 months)
• Paternity Leave (15 days)
• Orange Employee Solutions (psychological, finance and legal assistance)

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology
• Industries
• IT Services and IT Consulting

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ESPECIALISTA DE ATENDIMENTO AO CLIENTE | REDE SOCIAL | BARRA FUNDA

ESPECIALISTA DE ATENDIMENTO AO CLIENTE | REDE SOCIAL | BARUERI

Intermediate Network Operations Center (NOC) Engineer - OP01897

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