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Technical Customer Success Specialist
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Join to apply for the Technical Customer Success Specialist | US SaaS in Real Estate Ops role at Atomic - Remote Jobs .
Company Overview:Our client is a profitable, stable U.S.-based SaaS company used by over 20,000 property managers globally. Their platform simplifies complex field inspections by capturing photos, videos, voice notes—even offline—and transforming them into detailed reports using AI and advanced integrations.
Since 2014 and active in 20+ countries, they've processed over 100 million inspection assets, continually improving user experience by turning complex workflows into intuitive solutions.
Your Role:This role is ideal if you're tech-savvy, curious, and passionate about software. You'll become an internal expert, mastering our SaaS product to confidently guide customers through demos and onboarding, making complex tasks simple.
Responsibilities:- Deeply understand and become an expert in the SaaS product.
- Deliver tailored demos, clearly explaining complex features.
- Onboard users effectively, providing detailed guidance.
- Anticipate customer needs and understand their priorities.
- Collaborate with product and engineering teams to share customer insights.
- Support customers to maximize product value, fostering advocacy.
- 2+ years in customer-facing roles, preferably with technical or SaaS products.
- Excellent communication skills in English.
- Enjoy learning and explaining software features.
- Curious about complex products and detail-oriented.
- Empathetic and patient, able to simplify complex concepts.
- Organized, experienced with CRM or tracking tools.
- Experience supporting SaaS, tech, or industries with complex workflows (e.g., real estate, construction).
- Knowledge of APIs, integrations, troubleshooting.
- Comfortable working remotely with global teams.
- Remote work, flexible schedule, generous PTO.
- Competitive USD salary (~$1600-3200/month, based on experience).
- Long-term stability with growth opportunities.
- Supportive, product-focused team culture.
- Impactful work helping users simplify tasks.
- Intro Chat (30 min): Discuss experience & fit.
- Demo Presentation/Challenge (45 min): Showcase product understanding and communication skills.
- Interview with Customer Success Manager (45 min).
- Final Leadership Call (30 min): Culture fit and offer discussion.
- Seniority Level: Entry level
- Employment Type: Full-time
- Job Function: Other
- Industries: Business Consulting and Services
