Customer Service Specialist

At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.
Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place.
**Responsibilities**:
- Executes the order entry process and manages the order fulfillment process for a given business or group of businesses and customers, which are typically priority and foundational customers with a high degree of complexity.-
- Strengthens customer intimacy by developing solid relationships, understanding customer needs and gathering market intelligence.- Coordinates activity at assigned customer accounts, proactively address issues and implement solutions.- Maintains service levels according to business prioritization- Differentiates between customer requirements and Dow capabilities; choose the best/cost-effective solution.- Supports commercial strategies with Dow customers across multiple businesses.
**Responsibilities**:
- Executes the order entry process and manages the order fulfillment process for a given business or group of businesses and customers, which are typically priority and foundational customers with a high degree of complexity.-
- Strengthens customer intimacy by developing solid relationships, understanding customer needs and gathering market intelligence.- Coordinates activity at assigned customer accounts, proactively address issues and implement solutions.- Maintains service levels according to business prioritization- Differentiates between customer requirements and Dow capabilities; choose the best/cost effective solution.- Supports commercial strategies with Dow customers across multiple businesses.
Required qualifications:
- A Bachelor's degree is required.- Intermediate Spanish level is required.- Intermediate English level- The work schedule for this job is aligned to the Mexico time zone.
Your preferred qualifications include:
- Understanding of Foreign trade and import/export.- Accountability, communication, and proactivity skills.- SAP experience (desirable)- Client-facing skills.- Easiness to create rapport with customers.- Microsoft Office is required (mainly Outlook and Excel).- Self-organized and motivated person.- Easiness to create rapport with customers.- Ability to perform several tasks simultaneously.- Understand the importance of following company guides and procedures- Experience in Customer Service will be considered as differentiation.- Knowledge in Power BI will be considered as differentiation.
To apply:
- Sign in or create your account.- Make sure your resume is accessible. Easily link your LinkedIn Profile to load your resume when logging into apply.
Benefits - What Dow offers you
We invest in you.
Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.
Here are just a few highlights of what you would be offered as a Dow employee:
- Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives.
- Benefits and programs to support your physical, mental and emotional well-being, to help you get the care you need...when you need it.
- Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning and educational resources to help you achieve your long term financial-goals.
- Become a Dow shareholder through various employee stock programs.
- Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building.
- Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs.
- Global Paid Time Off (PTO) policies:
- Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).
- Paid time off to care for family members who are sick or injured.
- Paid time off to support volunteering and Employee Resource Group’s (ERG) participation.
Join our team, we can make a difference together.
About Dow

As part of our dedication to the diversity of our workforce, Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow's equal opportu

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