Customer Service Specialist

Our purpose

Join a team that’s passionate about partnership. With careers at Dow, we take time to explore questions and talk to each other. We love to learn. Our people are driven by limitless curiosity.

We are an innovative, customer-centric, inclusive, and sustainable materials science company.- Employing 36,500 individuals- Across 109 manufacturing sites- In over 31 countries

Our portfolio of products and solutions includes:
- Plastics: With new technology trends, our plastic additives can be experienced in many everyday items including vinyl, blow-molding bottles, film, rigid containers, PVC plastics, siding, decks and rails, foam pipes, profile formulations, window frames, and high-efficiency lubricants.- Industrial intermediates: As the product of a reaction that is beneficial when used as a precursor chemical for another product, industrial intermediates can take on many shapes and forms. Ours are used in home comfort and appliance, building and construction, adhesives and lubricants, and more.- Coatings: Whether it’s a water-based coating or solvent-based coating, a thin film is deposited on materials to enhance specific properties such as enhanced performance, durability, aesthetics, and sustainability.We make diversity and inclusion a priority—because sharing our perspectives and building on each other’s ideas will drive innovation. Could you imagine yourself in a place like this?

Dow has an exciting opportunity as a Customer Service Specialist based in São Paulo (BRA), to support customers and internal partners within Packaging & Specialty Plastics. You will be able to provide solutions to the customer while managing operational needs and collaborating closely with other functional partners (Manufacturing, Marketing & Sales, Supply Chain, etc.) to meet company objectives.

Customer Service is aligned to Integrated Supply Chain Organization.
- In this position you will:
- Execute the order entry process and manage the order fulfillment process for a given business or group of businesses and customers, which are typically priority and foundational customers with a high degree of complexity.-
- Strengthen customer intimacy by developing solid relationships, understanding customer needs, and gathering market intelligence.- Coordinate activity at assigned customer accounts, proactively address issue, and implement solutions.- Maintain service levels according to business prioritization- Differentiate between customer requirements and Dow capabilities; choose the best/most cost-effective solution.- Support commercial strategies with Dow customers across multiple businesses.

Required qualifications:
- A minimum of a Bachelor's degree is required.- At least 3 years of relevant and successful professional experience with customer-facing activities is required.- Advanced English & Spanish it is required.-
- Work in customers schedule and holiday calendar.

Your preferred qualifications include:
- Understanding of Foreign trade and import/export.- Accountability, communication, and proactivity skills.- SAP experience (desirable)- Client-facing skills.- We are also committed to providing reasonable accommodations if you qualify as a person with disabilities.

To apply:
- Sign in or create your account.- Make sure your resume is accessible. Easily link your LinkedIn Profile to load your resume when logging into apply.Additional notes:
Dow is committed to a workplace strategy that allows and enables flexibility, based on the requirements of the activity performed and individual needs. That's why we implemented Design Your Day, which allows us to offer more flexibility to employees, increasing their ability to perform and be their best every day. Learn more about
_Design Your Day_ when you start career conversations with us.

Without prejudice to further details about
_Design You Day_, we clarify that the position offered is a position with a flexible location, that is your presence at Dow is important for inspiration and connection with culture and colleagues, but part of your work can be done remotely. When applying, be aware that your work model will be adjusted with the leadership and formalized at the time of hiring, in case of approval for this position.

Dow Offers:

- A robust total rewards program, including: competitive base pay, variable pay that rewards individual, team, and Company performance, and comprehensive benefits
- On-going learning opportunities within a diverse, inclusive and rewarding work environment
- Career experiences that can span different Dow businesses and functions with opportunities for personal and professional growth
- The chance to work within a global company and interact with colleagues from around the world
- Opportunities that spark your imagination and ignite your passion to help others

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As part of our dedication to the diversity of our workforce, Dow is committed to equal opportunities in employment. We encourage every