Customer Technology Advisor

At Kyndryl, we design, build, manage, and modernize mission-critical technology systems that the world depends on every day. Why work at Kyndryl? We are constantly moving forward, striving to build a more equitable and inclusive world for our employees, customers, and communities.

The Role

• Design and architect scalable, secure, and efficient application solutions tailored to meet client business needs.
• Develop high-level architectural designs, including system integration, data flow, and user experience considerations.
• Define the overall solution architecture, including software, hardware, cloud, and third-party service integrations.

Technical Leadership & Guidance

• Provide technical direction to development and delivery teams, ensuring alignment with the defined architecture.
• Act as the subject matter expert (SME) for application design and development best practices.
• Mentor and guide junior architects and developers on technical challenges, helping them to solve complex problems.

Requirements Analysis & Technical Specifications

• Collaborate with business stakeholders and Senior Application Services Consultants to gather and analyze functional and non-functional requirements.
• Translate business requirements into technical specifications and architectural blueprints.
• Ensure that all technical requirements (e.g., performance, security, scalability, compliance) are met in the solution design.

Solution Competitiveness & Value Differentiation

• Design solutions that leverage unique capabilities or specialized technologies to offer a competitive edge in the market.
• Collaborate with account teams to identify key value propositions that set the solution apart from competitors.
• Ensure solutions are cost-effective, while providing innovation and functionalities that meet client needs in ways competitors cannot.

Performance Optimization & Scalability

• Ensure the architecture supports performance, scalability, and high availability aligned with business needs.
• Identify bottlenecks and propose solutions for optimization in code and infrastructure.
• Design solutions that can scale effectively as demands increase, maintaining cost-effectiveness and performance.

Technology Evaluation & Innovation

• Continuously evaluate emerging technologies, platforms, and tools to enhance offerings.
• Research industry trends and provide strategic insights on leveraging new technologies.
• Champion innovation and propose new technological solutions to improve operational efficiency and business value.

Who You Are

You possess the required experience and a growth mindset, eager to develop personally and professionally. You are customer-focused, prioritizing customer success, and are naturally inclusive in your work with others.

Required Skills and Experience

• Experience with SAP MM, including process mapping, parameterization, and integration with FI/CO and SD.
• Experience in SAP S/4HANA projects (implementation, upgrade, or conversion).
• Experience working with functional architecture and designing integrated SAP solutions.
• Experience in technical pre-sales, proposal preparation, and client meetings.
• Experience with multiple integrated systems and high transactional volumes.
• Ability to conduct functional presentations, negotiate with clients, and communicate fluently in advanced English.
• Availability for occasional travel and working in multicultural, distributed teams.

Preferred Skills and Experience

• Business process transformation analysis supporting S/4HANA projects.
• SAP infrastructure on Cloud (AWS, Azure, GCP).
• SAP Certifications, SAP Activate, Fiori, and Fit-to-Standard experience.
• Participation in Greenfield or Brownfield projects.
• International experience or global delivery experience.

Diversity is integral to our culture. We welcome individuals of all backgrounds and experiences. Our inclusion networks support a workplace where everyone can bring their whole self to work and contribute to an equitable culture.

What You Can Expect

At Kyndryl, you will work with state-of-the-art resources and Fortune 100 clients, offering opportunities to innovate and develop new capabilities. We prioritize your well-being, offering benefits that support you and your family, along with industry-leading learning programs, certifications, and volunteer opportunities. We invest in your success so that we can succeed together.

Get Referred

If you know someone at Kyndryl, select 'Employee Referral' during the application process and enter their Kyndryl email address.

Welcome

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Curiosity is the Core of Innovation

At Kyndryl, curiosity drives progress. It encourages us to think differently, solve problems creatively, and find joy in our work. What sparks your curiosity?

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