Sr Services Account Executive

This role is part of the Customer Outcomes team. Our purpose is to accelerate platform adoption and drive customer business outcomes through a portfolio of services delivered by consultants, training and success professionals, and our partner ecosystem.

As a ServiceNow Services Account Executive, you will be responsible for selling a portfolio of service offerings designed to help customers adopt the products they have purchased and achieve the business outcomes expected from using our products. Services offerings include the Impact success offering, product implementation services, and training. The Services Account Executive is a trusted advisor to the account team and customers for successful implementation, adoption, and value realization. This is a quota-bearing role with ownership of the Services sales strategy by proactively creating demand for new Services opportunities and partnering with the ServiceNow Sales team and partners to develop and execute Services sales opportunities for the assigned territory.

• Collaborate with software sales account teams, the Customer Outcomes team, and our ecosystem of delivery partners
• Develop and execute a services sales strategy in the designated territory with a target account list
• Proactively create new Services opportunities (Impact, Implementation Services, and Training) in both new and installed base customers
• Create pipeline and manage end-to-end forecasting process for Services opportunities
• Serve as a trusted advisor to the customer by understanding their existing and future digital transformation roadmap and driving the right mix of ServiceNow services to meet their needs
• Arrange and conduct Executive and CxO services-related discussions in alignment with the account strategy
• Lead extended team in solutioning and scoping, and proposal development
• Execute value-based selling methodology for Impact, Implementation Services, and Training opportunities

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Minimum 12 years of previous services sales experience gained within a SaaS software or solution sales organization (or reasonably equivalent)
• New account sales focus, operating independently to identify new opportunities
• Existing relationships in large enterprise accounts a plus
• Demonstrable track record of achieving Services, Success, or Training sales targets
• Ability to communicate and collaborate across lines of business and multiple customer and partner personas, including executives
• Strong operational command – managing end-to-end franchise
• Travel up to 75% (depending on geography/region)

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories assigned to ServiceNow employees depending on the nature of their work and location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.