Bilingual Customer Success Lead

Overview Join to apply for the Bilingual Customer Success Lead - FEA role at Abby Care . About Abby Care: Making family care possible. At Abby Care, we are tackling one of the most important and unsolved challenges of our time: family caregiving. Over 50 million Americans are family caregivers for loved ones without pay, tools, or support. Our mission is clear and ambitious: to train and employ family caregivers so they can get paid for the care they already provide at home. Abby Care is building a tech-powered, family-first care platform to efficiently deliver care, improve health outcomes, and provide the best-in-class experience nationwide. We are rapidly expanding our mission and looking for passionate team members to join. Abby Care has partnered with leading insurance plans, healthcare providers, and community organizations. We’re supported by top, mission-driven VCs to empower families throughout the country. The Role Work Schedule: Monday to Friday, 12:00 PM - 8:00 PM Eastern Time. We’re looking for passionate and empathetic hustlers to join us. This is not your typical sales or customer success position. Instead, you’ll be working with real families with real human problems. Your role is to empower underserved families to take the most transformative step of their life to access care. Key Responsibilities Own and drive the family empowerment function. You’ll be in charge of managing our family training pipeline, pushing families to reach their maximum potential and to obtain best-in-class clinical training to best care for others. Uplift our families. You’ll guide families through the healthcare and training maze. You are their biggest cheerleader during the highest highs and lowest lows. Partner with technology, clinical, and product teams across Abby Care. You\'ll be a critical voice for collaboration among initiatives to further our mission. Build a thriving community. You will play an integral role in building out our Abby Care community, helping coordinate meet-ups, introducing families to each other, and organizing events, seminars, and conversations that empower families to rely on one another to get through the sometimes bumpy roads. Qualifications Fluent in speaking Spanish and English At least 1-4 years of sales or customer success experience in a professional role. This can mean (but is not limited to) you have work experience in any of the following areas:Sales Development Representative Account Management Customer Success Development Call Center Development Excellent project management and process execution skills. You know how to handle complex and cross-functional initiatives, set goals, and optimize workflows. Experience in business analytics and performance measurement (or willing to learn). You’ve used a myriad of tools spanning from spreadsheets to growth dashboards. Deep empathy, endless tenacity, charisma, and patience. Our Values Families First: Redefining healthcare starts with how we treat the parents and children we serve. We go above and beyond for every family, building strong, lasting relationships. We continually ask ourselves, “Would we want this for our own families?” Urgency with Precision: Millions of families are waiting for care, and they cannot wait, therefore this is not your typical 9 to 5 job. We match their urgency with our own, delivering exceptional care without compromise. Here, speed and excellence go hand in hand. Relentlessly Resourceful: As an ambitious startup, we adapt quickly and make the most of limited time and resources. We solve challenges with creativity to deliver results without unnecessary complexity. Purpose with Positivity: We take our mission seriously while never losing sight of the people behind the work. Respect, kindness, memes, and coffee make us stronger as a team and better for the families we serve. Driven to redefine What’s Possible: We are here to make healthcare better, which means asking hard questions, challenging outdated systems, and finding smarter, more compassionate ways to deliver care. Benefits Competitive compensation packages that reflect the value you bring. Global team members are eligible for an annual company performance bonus. Generous paid time off: 15 days PTO plus 10 paid company US holidays. Team bonding: full-time employees participate in team activities and our annual company retreat. Set Up for Success: company-issued laptop provided. Growth Opportunities: build leadership skills across US markets. We are an equal opportunity employer and welcome applicants from all backgrounds, consistent with applicable laws. Employment is contingent upon successful completion of a background check, satisfactory references, and any required documentation. Note: Referrals and locations are provided for informational purposes. #J-18808-Ljbffr