Customer Experience Manager

Há 19 horas


Belo Horizonte, Brasil beBeeDigital Tempo inteiro

Job Description We are seeking an experienced professional to fill the position of Digital Customer Engagement Manager. As a key member of our team, you will be responsible for managing customer engagement initiatives and developing strategies to improve customer satisfaction. Required Skills and Qualifications To be successful in this role, you will need: Strong knowledge of IT Service Management, SAP Basis and SAP Applications Hands-on experience with SAP Basis activities, SAP release version upgrades and infrastructure updates for cloud customers Working experience with SAP HEC, SAP S/4HANA or any other cloud solution. Hands-on experience with infrastructure operations, network, interfaces and Load Balancer topics Strong technical troubleshooting skills with the ability to form the big picture quickly before surmising a path to a solution You should also possess: Proficiency in English (Written and verbal), additional (local) languages are a plus/on top. E.g. Asian (Chinese, Korean and Japanese), European (German, French, Italian, Turkish, Portuguese, Russian) languages.



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