Technical transition manager

Há 5 dias

SAO PAULO, Brasil Cadmus Tempo inteiro

Position Overview: As a Technical Transition Manager, you will be responsible for ensuring the smooth migration, coordinating with Product Squad, customer and providers. The Technical Transition Manager role is to understand the customer business and technical requirement and convert it in to the technical solution. You will work collaboratively within a cross-functional Agile team to drive continuous improvement and innovation. Candidate must be fluent in English language both in speaking and writing Requisitos:Key responsibilities: • Gathers detailed requirements and creates system specifications  • Translates business requirements into comprehensive technical system specifications. • Maps/documents the dependencies and influences of new system requirements • Responsible for creating and maintaining structured system specific documentation Works with the project managers and development teams to ensure that implemented functionality meets architectural and design guidelines. • Responsible for producing release notes and roadmaps. • Cultivates good relationships with program stakeholders and communicates transparently. • Supports the entire development lifecycle and reviews test cases for QA to ensure proper testing. • Provides subject matter expertise for change management processes and systems Identifies new contact center trends and discusses them with the business. • Defines the ultimate vision for proof-of-concept and solution technical architecture, e.g. high-level view of capabilities and requirements of underlying database, presentation, technologies and so on. • Develops application designs/blueprints and creates Business Architecture deliverables that are consistent with SOA (service-oriented architecture) principles. • Identifies relevant logical modules and services to fulfill future solution architecture Makes high-level design decisions on the structure and interaction of modules and services. • Identifies potential evolution paths to the ultimate solution vision. • Communicates implications of architectural decisions and issues to all stakeholders. • Technical degree in Telecommunications Technology or similar acquired Knowledge • Working experience of 12 to 15 years in similar domain • Experience in Contact Center environment  • Experience working with Cloud environments will be a plus • At least 3 years’ experience in contact center systems analysis, ideally in designing contact center services, processes and environments. If not, we also value experience in VoIP and Networks architecture in large companies • Experience in working with global, multi-cultural teams • Experience working in complex IT development in complex IT development Projects • Understand Contact Center ECO systems dependencies for example with CRM tools or Reporting Applications

  • Technical Transition Manager

    Há 6 dias

    São Paulo, Brasil Cadmus Tempo inteiro

    Position Overview: As a Technical Transition Manager, you will be responsible for ensuring the smooth migration, coordinating with Product Squad, customer and providers. The Technical Transition Manager role is to understand the customer business and technical requirement and convert it in to the technical solution. You will work collaboratively within a...

  • Technical transition manager

    Há 5 dias

    São Paulo, Brasil Netvagas Tempo inteiro

    Position Overview: As a Technical Transition Manager, you will be responsible for ensuring the smooth migration, coordinating with Product Squad, customer and providers. The Technical Transition Manager role is to understand the customer business and technical requirement and convert it in to the technical solution. You will work collaboratively within a...

  • Technical Transition Manager

    Há 4 horas

    São Paulo, São Paulo, Brasil Cadmus Tempo inteiro R$80.000 - R$120.000 por ano

    Position Overview: As a Technical Transition Manager, you will be responsible for ensuring the smooth migration, coordinating with Product Squad, customer and providers. The Technical Transition Manager role is to understand the customer business and technical requirement and convert it in to the technical solution. You will work collaboratively within a...

  • Technical Transition Manager

    Há 4 dias

    São Paulo, São Paulo, Brasil Cadmus Tempo inteiro R$90.000 - R$120.000 por ano

    Position Overview: As a Technical Transition Manager, you will be responsible for ensuring thesmooth migration, coordinating with Product Squad, customer and providers. The TechnicalTransition Manager role is to understand the customer business and technical requirement andconvert it in to the technical solution. You will work collaboratively within a...

  • Technical Manager

    4 semanas atrás

    São Paulo, Brasil MGI Tempo inteiro

    Overview Technical Manager role at MGI. Manage a team of Field Service Engineers and Technical Support staff. Responsible for meeting customer needs and expectations in a timely manner. Include coaching and mentoring of Field Service and Technical Support personnel and guidance of departmental goals for Field Service and Technical Support. Responsibilities...

  • Transition Project Analyst

    Há 4 dias

    São Paulo, Brasil Lenovo Tempo inteiro

    Description and Requirements We are looking for a proactive and detail-oriented Transition Project Analyst to support the successful planning and execution of IT transition projects. In this role, you will collaborate closely with the Transition Manager to coordinate project activities, track progress, manage documentation, and ensure alignment across...

  • Technical Delivery Manager

    Há 3 dias

    São Paulo, Brasil Upstart Aec Tempo inteiro

    We are seeking a Technical Delivery Manager to lead delivery excellence and drive technical success across assigned client engagements.This senior leadership role combines engineering management expertise with strategic delivery oversight.The Technical Delivery Manager works in close partnership with Customer Success Managers: the TDM owns technical...

  • Technical Manager

    2 semanas atrás

    Sao Paulo, Brasil World Business Lenders, LLC Tempo inteiro

    Thunderbird Commercial Credit, LLC, (an affiliate of World Business Lenders, LLC), stands at the forefront of innovation in the lending industry. As a startup dedicated to delivering cutting-edge solutions, Thunderbird is committed to providing high-quality and scalable financial platforms to its users. Thunderbird is a U.S.based company with a 100% remote...

  • Technical Account Manager

    1 semana atrás

    Sao Paulo, Brasil UiPath Tempo inteiro

    Overview: Our Technical Account Manager team executes upon a wide variety of customer technical enablement efforts, ensuring they launch UiPath successfully, adopt it widely and are continually driving business value from UiPath. The Technical Account Manager is entrusted with some of UiPath’s largest and most strategic customers, working with...

  • Technical Account Manager

    Há 6 dias

    Sao Paulo, Brasil Meta Tempo inteiro

    Business Support Engineering (BSE) team’s mission is to deliver value for customers by providing strategic, personalized, and proactive technical support across Meta product priorities.BSE is building a world-class enterprise support organization focused on the success of businesses leveraging our suite of Meta products. We strive to deliver service...