Customer Experience Liaison
1 semana atrás
Customer Support Specialist This role involves providing timely and effective support to customers, addressing their queries and concerns in a professional and empathetic manner. Key responsibilities include managing customer interactions via phone, email or chat, troubleshooting issues, and escalating complex problems to senior team members when necessary. The ideal candidate will have excellent communication skills, both written and verbal, as well as the ability to work well under pressure and maintain a positive attitude in challenging situations. Handle incoming customer inquiries via phone, email, or live chat, responding promptly and professionally to resolve issues efficiently. Utilize ticketing systems to track and manage customer complaints, ensuring that all cases are resolved in a timely and satisfactory manner. Escalate complex issues to senior team members when necessary, working collaboratively to find solutions that meet customer needs. Develop and maintain a comprehensive knowledge of company products and services, staying up-to-date with new features and updates to provide expert advice to customers. Requirements: At least 2 years of experience in a similar role, preferably in a fast-paced environment. Excellent written and verbal communication skills, with the ability to articulate complex ideas in a clear and concise manner. Proven ability to work effectively under pressure, prioritizing tasks and managing multiple deadlines simultaneously. Strong analytical and problem-solving skills, with the ability to think critically and make sound judgments. Preferred Qualifications: Experience with HubSpot CRM software, including Service/Operations Hub and Sales Hub. Familiarity with automation tools and workflows, with the ability to design and implement efficient processes. Proficiency in data analysis and reporting, with the ability to create and interpret reports to inform business decisions. Collaborative mindset, with the ability to work closely with cross-functional teams to achieve shared goals.
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Customer Experience Liaison
Há 7 dias
Brasília, DF, Brasil beBeeCustomerSupport Tempo inteiroCustomer Support Specialist This role involves providing timely and effective support to customers, addressing their queries and concerns in a professional and empathetic manner. Key responsibilities include managing customer interactions via phone, email or chat, troubleshooting issues, and escalating complex problems to senior team members when necessary....
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Customer Experience Ambassador
3 semanas atrás
Brasília, Brasil beBeeCustomerSupport Tempo inteiroAbout Virtual Latinos Virtual Latinos is a platform connecting virtual professionals from Latin America with small businesses and entrepreneurs across the US, Canada, and beyond. Job Summary The Customer Service Specialist will be responsible for providing exceptional customer support, resolving inquiries and complaints, managing customer accounts, and...
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Customer Experience Specialist
2 semanas atrás
Brasília, Brasil beBeeCustomerService Tempo inteiroDelivering exceptional customer experiences is at the heart of this role. As a skilled communicator, you'll provide personalized support to U.S. customers, addressing their auto and home insurance queries with empathy and professionalism. Key responsibilities include: Engaging with inbound calls from U.S. customers in a friendly and professional manner...
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Customer Experience Ambassador
3 semanas atrás
Brasília, DF, Brasil beBeeCustomerSupport Tempo inteiroAbout Virtual Latinos Virtual Latinos is a platform connecting virtual professionals from Latin America with small businesses and entrepreneurs across the US, Canada, and beyond. Job Summary The Customer Service Specialist will be responsible for providing exceptional customer support, resolving inquiries and complaints, managing customer accounts, and...
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Omnichannel Customer Experience Manager
3 semanas atrás
Brasília, Brasil beBeeMarketing Tempo inteiroDelivering seamless customer experiences is at the heart of our integrated marketing approach. As an Omnichannel Marketing Lead, you will design and execute campaigns across digital and offline channels to drive engagement, conversion, and brand consistency. Main Responsibilities: Develop and manage comprehensive marketing strategies that align with business...
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Business Development Liaison
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Chief Digital Customer Experience Officer
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Brasília, Brasil beBeeDigitalEngagement Tempo inteiroDigital Customer Engagement Manager Position Work as a digital customer engagement manager in our organization, leading customer-facing projects and initiatives to drive growth and improvement. This role involves managing multiple projects simultaneously, ensuring timely delivery and high-quality results. The successful candidate will be responsible for...
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Customer experience tools operations intern
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Brasília, Brasil Keeta Tempo inteiroKeeta is an independent brand of Meituan, the world's largest tech-driven retail company. Keeta is revolutionizing the food delivery space. As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. With the mission "We help people eat better, live better", Keeta...
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Business Development Liaison
3 semanas atrás
Brasília, DF, Brasil beBeeNegotiation Tempo inteiroKey Responsibilities: You will serve as the key liaison between our company and suppliers, fostering strong relationships to drive business growth within a specific geographic area. Negotiate contract renewal conditions including rate, inventory, offers, release periods, marketing contributions, overrides, and cancellation policies. Required Skills and...
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Chief Digital Customer Experience Officer
3 semanas atrás
Brasília, DF, Brasil beBeeDigitalEngagement Tempo inteiroDigital Customer Engagement Manager Position Work as a digital customer engagement manager in our organization, leading customer-facing projects and initiatives to drive growth and improvement. This role involves managing multiple projects simultaneously, ensuring timely delivery and high-quality results. The successful candidate will be responsible for...
