Customer experience tools operations intern

Há 16 horas

Brasília, Brasil Keeta Tempo inteiro

Keeta is an independent brand of Meituan, the world's largest tech-driven retail company. Keeta is revolutionizing the food delivery space. As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. With the mission "We help people eat better, live better", Keeta launched in 2023 and has rapidly expanded across key regions Job Title: Customer Experience Tools Operations Intern Location: San Paulo nternship Duration: 3-6 months Expected Start Date: 12/2025 About the Role: We are seeking a motivated Customer Experience Tools Operations Intern to collaborate with our Tools Operations Lead of CE in managing, optimizing, and maintaining customer service systems and related tools, ensuring system stability and availability, and providing efficient technical support and operational assurance for the customer service team. This role offers exposure to project management, business strategy workshops, and cross-functional collaboration, with potential opportunities for full-time conversion based on performance. Key Responsibilities: System Management: Oversee daily maintenance, configuration, and version updates of customer service systems to ensure stable operations. Requirement Management: Collect system requirements from CE-Sites, coordinating with product and R& D teams for feature development and optimization. Data Analysis: Monitor system performance, analyze usage data, and provide recommendations to improve tool efficiency and user experience. Training and Support: Provide system training for the customer service team, develop related manuals and documentation, and offer on-site support when needed. Requirements: Currently enrolled in university (4th-year student majored in Computer/Technology/Engineering preferred). Native Portuguese fluency;professional English proficiency (written/spoken) for cross-team collaboration. Strong cross-departmental coordination skills, capable of aligning resources to drive tool development. Proficiency in Office Suite (Excel, Power Point, Word);familiarity with designtools (e. G., Miro, Lucidchart) is a plus. Interest in service design, UX principles, or business process optimization. Perks & Opportunities: Certificate of completion and letter of recommendation (upon request). Priority consideration for full-time roles through our fast-track recruitment program for outstanding interns. Hands-on mentorship from industry experts and exposure to real-world service design projects.

  • Director of Business Operations

    1 semana atrás

    Brasília, Brasil beBeeoperations Tempo inteiro

    The Operations Leader role requires extensive experience in the Salon, Spa, and Aesthetic industry. Oversee day-to-day operations and team integration to drive business growth Coordinate marketing tasks and manage submissions and organization of marketing materials effectively Key responsibilities: Facilitate productive team meetings, track key performance...

  • Omnichannel Customer Experience Manager

    Há 2 dias

    Brasília, Brasil beBeeMarketing Tempo inteiro

    Delivering seamless customer experiences is at the heart of our integrated marketing approach. As an Omnichannel Marketing Lead, you will design and execute campaigns across digital and offline channels to drive engagement, conversion, and brand consistency. Main Responsibilities: Develop and manage comprehensive marketing strategies that align with business...

  • Operations manager

    Há 14 horas

    Brasília, Brasil Tech Mahindra Business Process Services Tempo inteiro

    Role: Operations Manager-Contact Center Location: Sao Paulo, Brazil. Work from office. Office location: near Santo Amaro Station / Giovani Gronchi. Sao Paulo | Brazil – CENESP Salary: BRL 10,000/month- BRL 12,000/month The Operations Manager of a contact center oversees daily operations, manages staff, and ensures high-quality customer service while...

  • Business operations associate

    Há 16 horas

    Brasília, Brasil Divibank Tempo inteiro

    Business Operations Associate São Paulo, Brazil About Divibank: At Divibank, we are developing the leading platform for online businesses in Latin America, combining payment solutions and access to capital. With our payment orchestration solution, we integrate multiple payment methods to our subacquirer, helping businesses increase transaction approvals and...

  • Customer Support Specialist

    2 semanas atrás

    Brasília, Brasil beBeeCustomerSupport Tempo inteiro

    Customer Support Specialist We are seeking an experienced Customer Support Specialist to join our team. As a key member of our support organization, you will play a critical role in ensuring exceptional timely service for valued customers. Troubleshoot customer-reported issues, identify root causes, and provide timely solutions via case updates, calls, or...

  • Business Operations Specialist

    3 semanas atrás

    Brasília, Brasil beBeeInsurance Tempo inteiro

    About Our Team Our team is part of a large insurance provider, serving millions of households across the United States. Job Overview Production Support: Troubleshoot issues on vendor platforms and ensure seamless operations for our customers. Collaboration: Work closely with teams to align on solutions and improvements. Enhancements & Development: Drive...

  • Chief Digital Customer Experience Officer

    Há 4 dias

    Brasília, Brasil beBeeDigitalEngagement Tempo inteiro

    Digital Customer Engagement Manager Position Work as a digital customer engagement manager in our organization, leading customer-facing projects and initiatives to drive growth and improvement. This role involves managing multiple projects simultaneously, ensuring timely delivery and high-quality results. The successful candidate will be responsible for...

  • Customer Support Specialist

    Há 6 dias

    Brasília, DF, Brasil beBeeCustomerSupport Tempo inteiro

    Customer Support Specialist We are seeking an experienced Customer Support Specialist to join our team. As a key member of our support organization, you will play a critical role in ensuring exceptional timely service for valued customers. Troubleshoot customer-reported issues, identify root causes, and provide timely solutions via case updates, calls, or...

  • Business Operations Associate

    Há 3 horas

    Brasília, Brasil Divibank Tempo inteiro

    Business Operations Associate São Paulo, Brazil About Divibank: At Divibank, we are developing the leading platform for online businesses in Latin America, combiningpayment solutions and access to capital.With our payment orchestration solution, we integrate multiplepayment methods to our subacquirer, helping businesses increase transaction approvals and...

  • Operations Assistant

    2 semanas atrás

    Brasília, Brasil Pearl Tempo inteiro

    Work Arrangement: Remote Job Type: Independent Contractor, Full-time Work Schedule: US Time Zones (ET, CT, MT, or PT) Locations: Remote (US time zone alignment required) About Pearl Talent Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU.Our clients have raised over $5B in aggregate and...