Customer Onboarding Lead
Há 6 dias
**Role overview**:**Responsible for leading the customer **journey with Intellibrand services (from onboarding, through pilot, go live, and training/education).**:**Key accountabilities**:- Onboarding new clients and helping them use our platform/solutions.- Support the client in carrying out the technical configurations of the platform.- Ensure the agile, timely and successful delivery of our solutions according to customer needs and objectives (SLA).- Define and control onboarding schedules for new and actual clients. Keep the client informed of the configuration status on a regular basis.- Provide training on the platform to new customer users.- Provide training on product upgrades, new releases, and enhancements to internal team.- Provide the latest platform updates to the internal team on a regular basis.- Proactively monitor success metrics and KPIs, and communicate findings to internal and external stakeholders- Seek out cross-sell and upsell opportunities.**This list is not exhaustive and there may be other activities you are required to deliver.**:**Skills, experience & qualifications required**:- 2+ years professional experience in SaaS, Onboarding and Customer Success.- Fluent English and advanced/fluent Spanish.- Tech-savviness; able to connect technical understanding of product with customer needs.- Excellent communication and interpersonal skills.- Patient and active listener.- Highly organized and able to multi-task- Self-driven and very proactive.- Adaptability and cognitive flexibility to adapt to changes, problems and situations that emerge.- Passion for the customer.- Tons of energy, passion, and enthusiasm.
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Customer Onboarding Lead
1 semana atrás
Sao Paulo, Brasil Ascential Tempo inteiro**Role overview**:**Responsible for leading the customer **journey with Intellibrand services (from onboarding, through pilot, go live, and training/education).**:**Key accountabilities**: - Onboarding new clients and helping them use our platform/solutions. - Support the client in carrying out the technical configurations of the platform. - Ensure the...
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Customer Onboarding Specialist
29 minutos atrás
São Paulo, SP, Brasil Smarter Contact Tempo inteiroWe’re expanding our Customer Success team and hiring a high-performing Onboarding Specialist. You will own the customers' first 30 - 45 days, set the tone for the relationship, build confidence and ensure customers are ready quickly and correctly. This role defines the customer’s first impression of Smarter Contact and has clear growth potential within a...
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Customer Onboarding Specialist
Há 2 dias
São Paulo, Brasil Validity Tempo inteiro**About the Role***Onboarding Specialists at Validity are enthusiastic problem solvers! The Customer Onboarding Specialist loves to troubleshoot client problems, as well as view and analyze situations from a very logical, systematic perspective. In this role, the Customer Onboarding Specialist will be responsible for onboarding and training new clients with...
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Analista de Customer Onboarding
Há 6 dias
São Paulo, Brasil Michael Page Tempo inteiroGerenciar o processo de onboarding de novos clientes, garantindo uma experiência satisfatória; Colaborar com as equipes internas para assegurar que os clientes recebam suporte adequado; Realizar treinamentos para clientes sobre os produtos e serviços da empresa; Identificar e resolver eventuais problemas durante o processo de integração; Monitorar o...
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Analista De Customer Onboarding
Há 6 dias
São Paulo, Brasil Michael Page Tempo inteiroGerenciar o processo de onboarding de novos clientes, garantindo uma experiência satisfatória; Colaborar com as equipes internas para assegurar que os clientes recebam suporte adequado; Realizar treinamentos para clientes sobre os produtos e serviços da empresa; Identificar e resolver eventuais problemas durante o processo de integração; Monitorar o...
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Customer Onboarding Specialist
Há 4 dias
São Paulo, SP, Brasil Validity Tempo inteiro**About the Role*** Onboarding Specialists at Validity are enthusiastic problem solvers! The Customer Onboarding Specialist loves to troubleshoot client problems, as well as view and analyze situations from a very logical, systematic perspective. In this role, the Customer Onboarding Specialist will be responsible for onboarding and training new clients with...
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Analista de Customer Success
Há 2 dias
Sao Paulo, Brasil Trabalhe conosco Tempo inteiroEstamos buscando um(a) profissional que seja apaixonado por proporcionar uma boa experiência para os clientes, ele(a) irá planejar e executar as estratégias da área que tangem ao resultado final, como acompanhamento e a garantia das entregas dos indicadores de sucesso do cliente. Se você buscar trabalhar em uma organização em constante crescimento,...
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Customer Onboarding Analyst
Há 2 dias
Sao Paulo, Brasil ROCKCONTENT Tempo inteiro**This is a remote position, you can be located anywhere in Brazil.** Rock is a global leader in content marketing, with offices in four countries, so English is our official language. For that reason, you will be tested on English language proficiency, and the results will be available to you by the end of the test. As a Customer Onboarding Analyst, your...
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Sales Manager Customer Onboarding
Há 2 dias
Sao Paulo, Brasil Google Tempo inteiroMinimum qualifications: - Bachelor's degree or equivalent practical experience. - 9 years of experience with marketing technology, advertising sales, digital media and marketing, or consulting in a client-facing role. - Experience in pipeline and funnel management. - Ability to speak and write in Portuguese and English fluently. Preferred qualifications: -...
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Onboarding Full Team Lead
1 semana atrás
Sao Paulo, Brasil SumUp Tempo inteiro**Onboarding Team Leader** **Sobre SumUp** Acreditamos que qualquer pessoa deveria ser capaz de abrir o seu próprio negócio. Nós ajudamos micros e pequenos negócios com leitores de cartão fáceis de usar e um atendimento sensacional ao cliente, para que essas pessoas possam se dedicar a rodar o seu próprio negócio e se aproximar de seus clientes....
