Sales Support at JoomPro

Há 4 dias

São Paulo, Brasil Joom Tempo inteiro

JoomPro is an international B2B platform and part of the Joom ecosystem. We are building a new standard in wholesale purchasing: a reliable, transparent, and convenient channel for ordering directly from manufacturers in Asia. As we actively expand in Brazil, we are looking for a Sales Support to help build and maintain an efficient post-sales support system for our clients. Responsibilities Support clients and sales executives throughout the post-sales stage: handling inquiries, tracking the fulfillment of deal terms, and assisting with operational issues. Independently handle routine and standard client cases; elevate more complex issues to a manager when needed. Collaborate with both internal teams (logistics, finance, legal, support) and external clients. Work with CRM systems and task management platforms: set and monitor tasks, track progress, and keep statuses updated. Double-check calculations and commercial terms. Ensure accuracy in documentation and post-sale operations such as delivery and payment tracking. Negotiate order retention with clients to prevent cancellations. Requirements At least 2 years of experience in sales operations or B2B deal support Possesses excellent communication skills Is capable of independently resolving routine operational tasks, structuring their work, and involving other team members when needed. Proficient in using CRM systems and Excel. Detail-oriented, structured in thinking, and comfortable working with high volumes of operational data at a fast-paced environment. Fluent in Portuguese and speaks English at an Intermediate level or higher We offer Competitive compensation: fixed monthly fee paid via service contract (PJ) Remote-first flexibility: work from anywhere in Brazil, with flexible hours and clearly defined responsibilities International collaboration: work closely with teams across Brazil, Portugal, China, and Europe Growth opportunities: potential for long-term collaboration and transition to full-time employment (CLT), based on mutual fit and business needs #J-18808-Ljbffr

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