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Bilingual Customer Service Agent
4 semanas atrás
- Advanced English and Intermediate Spanish (desirable)
**Skills required**
- Requires the ability to speak effectively to bio-medical engineers and/or health care providers in order to gather the necessary detailed data from customers.
- Able to write narratives regarding the complaints
- Able to create Customer Letters - Must have good computer skills, effective keyboarding skills
- Must have excellent telephonic and listening skills
- Able To think critically to determine the type of questions which need to be asked to gather necessary information
- Good problem solving and analytical skills
- Good customer service skill
**Principal responsibilities**
- Receive complaints about hospital products, these complaints may come from hospitals or product representatives.
- The service refers to the regions of Spain, Portugal and Latin America (98% Spanish).
- Send the information to the customer system (ICU) to open investigation into product failures, this information should be translated into English.
- Control of reporting deadlines of each country, contribution in investigations of processes and reports.
- Management of control and send letters responses of processes, intermediation between (ICU) and hospitals or representatives. Follow-up of GCM - Global complaint management standards.
**Benefits that we offer**
- Food voucher
- Medical and dental care
- Life Insurance
- DayCare Assistance
- Transportation Voucher
- Variable Pay
**Salary**: R$2,200.00 - R$3,200.00 per month
**Language**:
- Español (preferred)
- Inglés (required)
Work Location: Hybrid remote in Curitiba - PR 80215-432
