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We are seeking a professional Customer Service Representative to join our team. As a key member of our organization, you will be responsible for providing exceptional customer service by telephone and/or email.
Your primary focus will be on resolving customer concerns and processing orders, payments, and customer accounts in a timely and efficient manner.
To succeed in this role, you must possess excellent communication skills, both written and verbal, as well as the ability to work in a fast-paced environment with multiple priorities.
Key Responsibilities:- Respond to customer inquiries in a prompt and professional manner
- Process orders, payments, and customer accounts accurately and efficiently
- Verify and resolve customer concerns in a timely fashion
- Maintain accurate records and reports
The training period takes place in person from Monday to Friday, 9:00 am to 5:12 pm, and lasts five weeks. After completing the initial training period, agents have the opportunity to transition to a home office setting. However, during the initial period, there may be early hours.
