Bilingual Customer Service Agent

3 semanas atrás

Curitiba, Paraná, Brasil Wipro Tempo inteiro
Training in biomedicine, nursing, biology - health area as mandatory
- Advanced English and Intermediate Spanish (desirable)
**Skills required**
- Requires the ability to speak effectively to bio-medical engineers and/or health care providers in order to gather the necessary detailed data from customers.
- Able to write narratives regarding the complaints
- Able to create Customer Letters - Must have good computer skills, effective keyboarding skills
- Must have excellent telephonic and listening skills
- Able To think critically to determine the type of questions which need to be asked to gather necessary information
- Good problem solving and analytical skills
- Good customer service skill
**Principal responsibilities**
- Receive complaints about hospital products, these complaints may come from hospitals or product representatives.
- The service refers to the regions of Spain, Portugal and Latin America (98% Spanish).
- Send the information to the customer system (ICU) to open investigation into product failures, this information should be translated into English.
- Control of reporting deadlines of each country, contribution in investigations of processes and reports.
- Management of control and send letters responses of processes, intermediation between (ICU) and hospitals or representatives. Follow-up of GCM - Global complaint management standards.
**Benefits that we offer**
- Food voucher
- Medical and dental care
- Life Insurance
- DayCare Assistance
- Transportation Voucher
- Variable Pay
**Salary**: R$2,200.00 - R$3,200.00 per month
**Language**:
- Español (preferred)
- Inglés (required)
Work Location: Hybrid remote in Curitiba - PR

  • Bilingual Customer Experience Specialist

    2 semanas atrás

    Curitiba, Paraná, Brasil beBeeCustomerService Tempo inteiro R$144.000 - R$180.000

    Customer Service Excellence OpportunityWe are seeking a highly skilled Bilingual Customer Service Agent to excel in our fast-paced environment.Key Responsibilities:Act as the primary point of contact for customers, collecting registration information and keeping them informed on policies and procedures.Deliver exceptional customer service, resolving issues...

  • Bilingual Customer Service Agent Pcd

    2 semanas atrás

    Curitiba, Paraná, Brasil Wipro Tempo inteiro

    Training in biomedicine, nursing, biology - health area (desirable)- Advanced English and Intermediate Spanish (desirable)**Skills required**- Requires the ability to speak effectively to bio-medical engineers and/or health care providers in order to gather the necessary detailed data from customers.- Able to write narratives regarding the complaints- Able...

  • Bilingual Customer Service Pcd

    2 semanas atrás

    Curitiba, Paraná, Brasil Wipro Tempo inteiro

    Training in biomedicine, nursing, biology - health area (desirable)- Advanced English and Intermediate Spanish (desirable)**Skills required**- Requires the ability to speak effectively to bio-medical engineers and/or health care providers in order to gather the necessary detailed data from customers.- Able to write narratives regarding the complaints- Able...

  • Customer Service Agent

    2 semanas atrás

    Curitiba, Paraná, Brasil Influx. Inc Tempo inteiro

    Influx provides customer service for brands and tech companies on-demand, 24/7, every day of the year (including holidays). To achieve this, our operation includes agents and managers working around the globe.We're looking for detail-oriented and thoughtful people to join our growing international team**Duties**- You'll be tasked with answering customer...

  • Customer service

    3 semanas atrás

    Curitiba, Paraná, Brasil Netvagas Tempo inteiro

    Requisitos Obrigatórios: Ensino superior em andamento ou completo. Inglês intermediário. Experiência em NVOCC e Agentes de Carga/FFW (Produto Marítimo LCL). Estamos em busca de um Customer Service para se juntar à nossa equipe Comercial na Filial de Curitiba. Imprescindível a experiência no mercado nacional para integrar nossa equipe e contribuir...

  • Customer service

    2 semanas atrás

    Curitiba, Paraná, Brasil Allink Neutral Provider Tempo inteiro

    Requisitos Obrigatórios: Ensino superior em andamento ou completo.  Inglês intermediário. Experiência em NVOCC e Agentes de Carga/FFW (Produto Marítimo LCL). Estamos em busca de um Customer Service para se juntar à nossa equipe Comercial na Filial de Curitiba . Imprescindível a experiência no mercado nacional para integrar nossa equipe e...

  • Bilingual Agent

    2 semanas atrás

    Curitiba, Paraná, Brasil Wipro Limited Tempo inteiro

    Curitiba, Brazil- DOP- **Job Description**:**Role Purpose**- The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs._**Do****Support process by managing transactions as per required quality standards**- Document all pertinent end user...

  • Customer Service

    2 semanas atrás

    Curitiba, Paraná, Brasil Allink Neutral Provider Tempo inteiro

    Somos a Allink Neutral Provider. Especialistas no transporte de carga consolidada LCL, além de serviços complementares na cadeia logística. Parte do grupo Wilson Sons, um dos maiores operadores logísticos no Brasil, com mais de 180 anos de história e membro co-fundadora da WWA (WorldWide Alliance), a maior plataforma de NVOCC'S neutros do mundo. São 6...

  • Customer Service

    4 semanas atrás

    Curitiba, Paraná, Brasil Allink Tempo inteiro

    Job description Somos a Allink Neutral Provider Especialistas no transporte de carga consolidada LCL, além de serviços complementares na cadeia logística. Parte do grupo Wilson Sons, um dos maiores operadores logísticos no Brasil, com mais de 180 anos de história e membro co-fundadora da WWA (WorldWide Alliance), a maior plataforma de NVOCC'S neutros...

  • Multilingual Customer Service Representative

    2 semanas atrás

    Curitiba, Paraná, Brasil beBeeCustomer Tempo inteiro R$24.336 - R$24.624

    We're seeking a skilled and multilingual customer service professional to join our team. The ideal candidate will possess excellent communication skills, both written and verbal, as well as the ability to provide timely and effective solutions to customer inquiries.Required Skills and Qualifications:Fluent bilingualism in EnglishHigh school diploma or...