Bilingual Customer Experience Specialist

Há 3 dias


Curitiba, Paraná, Brasil beBeeCustomerService Tempo inteiro R$144.000 - R$180.000

Customer Service Excellence Opportunity

We are seeking a highly skilled Bilingual Customer Service Agent to excel in our fast-paced environment.

Key Responsibilities:

  • Act as the primary point of contact for customers, collecting registration information and keeping them informed on policies and procedures.
  • Deliver exceptional customer service, resolving issues and answering questions in a timely and professional manner.
  • Collaborate with experts to gather detailed data from customers.
  • Prepare written narratives regarding complaints and create customer letters as needed.
  • Utilize strong problem-solving and analytical skills to determine the type of questions required to gather necessary information.

Requirements:

  • Advanced English language skills (mandatory)
  • Intermediate Spanish language skills (desirable)
  • Excellent communication, interpersonal, and problem-solving skills.
  • Ability to work effectively in a hybrid remote environment.

Benefits:

  • Complimentary meals voucher
  • Medical and dental care coverage
  • Life Insurance protection
  • Support for childcare expenses
  • Transportation assistance
  • Variable compensation package


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