Customer Experience Expert

4 semanas atrás

Curitiba, Paraná, Brasil Worldline Tempo inteiro
Customer experience expert
This is Worldline
We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.
The Opportunity
The Customer Experience Expert is responsible for the operational relationship of clients. He/she is involved in the day to day customers operations providing technical support and training on the use of WorldLine systems and functionalities. Moreover, he/she shares best practices with other Customer Experience Experts.
Day-to-Day Responsibilities
As a member of the CEC team you will be the customer's first and foremost contact with Worldline.
- Resolve Merchant questions and escalations in accordance with service levels
- Manage merchant configurations: contract details, workflow, international currencies, WorldLine features and services, security, merchant

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