Customer Experience Manager

Há 2 dias

Curitiba, Paraná, Brasil beBeeLogistics Tempo inteiro R$45.000 - R$55.000
Job Description

You are the cornerstone of our success, building and nurturing remarkable relationships with colleagues. Your expertise in designing customer experiences that inspire loyalty will propel us forward.

Key Responsibilities:

  • Deliver exceptional customer care by providing helpful information, answering questions, and addressing concerns in a timely manner.
  • Manage shipments efficiently, ensuring accurate qualification and entry of customer orders into our operational execution process.
  • Effectively manage complaints, maintaining open communication channels with customers.
  • Oversee customer onboarding, ensuring seamless inclusion and transfer of customer requirements into our systems.
  • Maintain and integrate customer data within our KN systems, guaranteeing accuracy and consistency.
  • Establish and maintain operational customer relationships, facilitating knowledge exchange and sales support.
  • Produce and review reports, driving continuous improvement and informed decision-making.
  • Collaborate with our KN Overseas team to ensure cohesive and effective logistics management.
  • Serve as a dedicated customer focal point, providing clear communication regarding quotations, sea logistics, and cargo pickup/delivery.
  • Monitor internal data and customer indicators, aligning actions with customer expectations and driving continuous improvement.
  • Support and mentor less experienced team members, fostering growth and development.
  • Comply with Health and Safety, Quality, and Environment policies, as well as internal rules and regulations.

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