Support Analyst

Há 9 horas

Campinas, Brasil AB InBev Tempo inteiro

Join to apply for the Support Analyst role at AB InBev

About ABI Growth Group

Created in 2022, the Growth Group unifies our business-to-business (B2B), direct-to-consumer (DTC), Sales & Distribution, and Marketing teams. By bringing together global tech and commercial functions, the Growth Group allows us to fully leverage data and drive digital transformation and organic growth for AB InBev around the world.

In addition to supporting well known global beer brands like Corona, Budweiser and Michelob Ultra, the Growth Group is home to a robust suite of digital products including our B2B digital commerce platform BEES, on-demand delivery services Ze Delivery and TaDa Delivery, and table top beer keg PerfectDraft.

We are an exceptional team, focused on understanding and supporting consumer and customer needs, harnessing new technology, and scaling growth opportunities.

What you’ll do:
  • Monitor and maintain computer systems and networks.
  • Respond in a timely manner to service issues and requests.
  • Provide technical support across the company.
  • Troubleshoot systems and applications problems, diagnosing and pointing out pieces of evidence of app failures.
  • Implement, manage, and maintain IT service management processes and procedures.
  • Manage incidents and effectively communicate with stakeholders during incidents.
  • Continuously analyze current processes, technologies, and vendors to identify areas of improvement.
  • Prepare and present performance reports and metrics to senior management.
  • Responsible for maintaining and improving our computer operations, focusing on incident management and problem-solving.
What you’ll need
  • University degree in courses related to computing such as Computer Engineering, Computer Science, Information Systems, and Systems Analysis and Development;
  • Solid fundamentals in object-oriented design, data structures, algorithms and problem solving;
  • Hands on experience in CI/CD tools such as Azure DevOps, ArgoCD;
  • Experience with SRE and Support Engineering methodology/culture;
  • Experience with technologies such as Kubernetes, Docker, Azure, RabbitMQ, AWS, Java and Python;
  • Experience with monitoring tools such as New Relic, DataDog, Grafana;
  • Advanced communication skills in English (written and spoken);
  • Experience with Agile projects.
More about you:
  • Ability to work under pressure and manage multiple tasks.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work in a team-oriented, collaborative environment.
  • High level of self-motivation, willingness to make a difference.
  • Autonomy and desire to learn
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Information Technology
Industries
  • IT System Testing and Evaluation
  • Food and Beverage Services
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