Corporate IT Support Specialist

3 semanas atrás

São Paulo, São Paulo, Brasil Sovos Compliance Tempo inteiro
**Build your future with Sovos.**
If you are looking for an opportunity where career-minded professionals can achieve success while bringing their best and whole selves to work each day, Sovos may be the company you have been looking for. Employees at Sovos operate on the leading edge of digital technology while working to improve lives and the communities in which we live and work. When we say Solve Tax for Good, we mean For Good in every sense of the word. Our organizational commitment is to provide a place where employees can thrive and progress in their careers while having the support behind them that only a global company can offer.
Sound like this might be the opportunity you have been looking for?
It's not about what you have done somewhere else, it's all about what you are capable of doing here.
**The Work You'll Do**
The Corporate IT Support Specialist is responsible for providing quality and professional desktop support to Sovos employees. This may include performing system generation of new PCs or laptops, hardware upgrades and data conversions, hardware troubleshooting assistance, peripheral troubleshooting, and other support issues that are related to the end user systems for employees.
**More specifically, you will**:
- Provide excellent customer service
- Respond to and resolves issues reported by Sovos employees
- Utilize ticket tracking system to document results of problem resolution sessions
- Perform basic user administration on servers
- Maintain responsibility for system preparation, including software installations and user configurations, for new and rebuilt systems for employees
- Perform software installs, minor hardware repairs/maintenance, and assists with moving employees' desktop equipment
- Take full responsibility for ensuring internal and external customer satisfaction
- Demonstrate initiative, drive and determination to achieve results, success and growth
- Proactively manage high severity and priority incidents from identification to resolution and escalation to appropriate group
- Participate in emergency on-call support on a rotating schedule
**What We Need From You**
- 1-2 years of relevant experience
- Advance English
- Desired Experience: VMware, Hyper-V; Basic network troubleshooting and have worked in part of a server migration process.
- Excellent customer service skills
- Ability to manage multiple tasks, while effectively focusing on priority issues
**What Does Sovos Offer You?**
- The tools to grow your career both personally and professionally:_
Did you know that over 30% of our employees earned a promotion or job change In FY2020? That can happen because growth Is serious business here at Sovos, and we have the programs In place to make sure of it, including:
- Mentoring Programs
- Management Bootcamps and Development Trainings
- Yearly performance reviews where compensation and performance are assessed and rewarded generously
- Clear paths for growth within our roles (but we know that career development can be like a spider web, not a ladder - we give you the tools to move outside of your career as well)
**Company Background

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