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IT Support Specialist
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We are seeking an IT Support Specialist to join our team. As a key member of our technical staff, you will provide timely and effective support to our customers.
- Candidates should have experience with troubleshooting and resolving technical issues in a fast-paced environment.
The ideal candidate will possess excellent communication skills, both written and verbal, and be able to work well under pressure.
Key Responsibilities:- Identify and resolve technical issues using ServiceNow as the central service-management platform.
- Provide timely and accurate user support to ensure technology service stability.
- Experience with opening, categorizing, and routing tickets via ServiceNow.
- Familiarity with Windows and Linux operating systems.
- Support for office applications (Office 365, browsers, email).
- Foundations in networking (IP, DNS, DHCP).
- Able to guide users and document solutions in a knowledge base.
- Proficient in analyzing and resolving technical incidents via ServiceNow.
- Experience with Active Directory, GPOs, scripts (PowerShell, Bash).
- Diagnostics of failures in servers, networks, and corporate applications.
- Able to analyze logs, document technical details, and review ticket history.
We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development.
Why Join Us:We value equity of opportunity, respect individuality, and strive for work-life balance and ongoing career growth.
