Renewal Manager

**Company Overview**:
DocuSign helps organizations connect and automate how they agree. Our flagship product, eSignature, is the world’s #1 way to sign electronically on practically any device, from virtually
anywhere, at any time. Today, more than a million customers and a billion users in over 180 countries use DocuSign to accelerate the process of doing business and simplify people’s lives.
**What You'll Do**:
**Renewal Manager**
The DocuSign Renewal Manager (RM) is a high-impact position, responsible for owning and executing a portfolio of renewal contracts in an assigned territory. The ideal RM is an experienced professional with a full understanding of the SaaS contracting space. They will resolve a wide range of issues in creative ways. They are responsible for minimizing financial attrition, locking in favorable terms with our clients, identifying growth and providing insights to the business that improve future outcomes. Renewal managers are responsible for ensuring maximum financial results for DocuSign while strengthening partnerships with existing customers.
This position is an individual contributor reporting to Sr. Manager - Renewal Management and is designated Flex.
**Responsibility**
- Own and execute win/win negotiation strategies for a high quantity of renewals that maximize contract value while protecting and enhancing customer trust
- Maximize account growth by playing a role on the account team and helping to identify incremental opportunities upon contract renewal, including the appropriate resources
- Maintain and update an accurate rolling forecast of your territory and communicate any renewal risk to internal resources in order to develop resolution strategies
- Collaborate with internal resources such as account executives, customer success, pricing, legal, revenue operations and product management to develop strategies for upcoming renewals
- Work on problems of diverse scope where analysis of data requires evaluation of identifiable factors
- Follow and adhere to best practices for all internal processes, including opportunity management, data quality and accuracy, CRM hygiene, quotes and forecasting
- Achieve financial and strategic revenue, bookings and billings targets
- Evaluate your portfolio to prioritize time to render the most favorable outcomes
- Leverage customer data and behavior to assess the health of each renewal
**What You Bring**:
**Basic**
- 2+ years of experience within Renewal Management, Account Management or Customer Success
- Bachelor’s degree
**Preferred**
- 5+ years of experience within Renewal Management, Account Management or Customer Success, ideally within SaaS offerings
- Strong negotiation skills with experience driving contracts to completion on time
- Ability to demonstrate a strategic mindset to enable persuasive value conversations with customers at an executive level
- Experience in a quota-carrying sales role with proven achievement
- Strong process management, financial acumen and contractual engineering skills
- Ability to react and adapt to potential rapid shifts in priorities
- Strong level of urgency, organization and prioritization skills
- Ability to project manage the renewal cycle, pulling in necessary resources
**Life At DocuSign**:
**Working here**
DocuSign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At DocuSign, everything is equal.
We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.
**Accommodation**
**Our global benefits**:
**Paid time off**:
- Take time to unwind with earned days off, 10+ paid holidays, volunteer days and other programs.**Paid parental leave**:
- Take up to six months off with your child after birth, adoption or foster care placement.**Full health benefits**:
- Options for 100% employer-paid health plans from day one of employment.**Retirement plans**:
- Select retirement and pension programs with potential for employer contributions.**Learning & development**:
- Grow your career with coaching, online courses and education reimbursements.**Compassionate care leave**:
- Paid time off following the loss of a loved one and other life-changing events.

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