Renewal Account Manager

Renewal Account Manager, Clinical Solutions-Brazil
Are you an accomplished sales professional with experience selling into hospitals, health system, and medical schools?
Do you thrive in managing and building client relationships?
About our Team
Elsevier Health applies innovation, facilitates insights, and helps drive more informed decision-making for our customers across global health. We support health providers by providing accessible, trusted evidence-based information; prepare more medical and nursing students with effective tools and resources; provide insights that help clinicians improve patient outcomes; and supports a more personalized and localized healthcare experience. All for the benefit of every patient.
About the Role
In this role you'll be an account manager for the Brazil Clinical Solutions Sales team. Responsible for enhancing Elsevier presence in the Brazilian market. Mainly to Hospitals, health systems, medical schools and universities. Additional responsibilities include renewals, upsell/cross-selling, solution training, and continuous customer satisfaction. Travel is required 50-60% of the time.
**Responsibilities**:
- Managing and retaining existing customer base and improving overall customer satisfaction.
- Leading contract renewals and enhancing solution upsell/cross-sell of Elsevier Clinical Solutions.
- Providing accurate reporting, monthly forecasting of renewal sales,
keeping current records and building account profiles. Updating all account and contact information. Including managing account data in our systems. (Managing all renewal leads/opportunities in Sales Force).
- Driving renewals (and upsell opportunities) within your assigned
territory/accounts to meet or exceed quota and annual sales targets.
- Monitoring the stability of accounts. Utilizing usage metrics,
client satisfaction feedback and developing plans of action to support the overall account strategy.
- Scheduling trainings and solution demonstration of products, facilitating agreement renewal and new sales processes.
- Participating in events and visits when necessary to demonstrate
- Collaborating effectively with all internal stakeholders. Including Sales, Product Management, Marketing, Operations, and Implementation.
**Requirements**:
- Experience selling to hospitals, health systems, medical schools and universities is valued.
- Experience in field Sales, solution training, and customer satisfaction management. (Using sales methodologies such as Miller Heiman, Franklin Covey or similar.)
- Have customer focus & empathy with customers and maintain excellent relationships. Coupled with the ability to communicate well, verbally and written. (Fluency in English and Portuguese. Spanish is valued.)
- Demonstrate excellent communication, organizational, and analytical skills, while recognizing potential sales obstacles and recommending inclusive solutions.
- Able to effectively plan, prioritize, and problem solve.
- Be highly self-motivated, organized and able to manage own time.
- Have a college Education in Business Administration, or related areas valued.
Work in a way that works for you
We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
- Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.
Working for you
We know that your well-being and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
- Private Medical Plan
- Private Dental Plan
- Private Pension
- Life Insurance
- Meal/Grocery Voucher
- Public Transportation Voucher
About the Business
A global leader in information and analytics, we help researchers and healthcare professionals' advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.
- Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other ne

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