Customer Support Agent
Há 6 dias
We are SkillOnNet, leading the igaming entertainment by providing our customers with the most entertaining and trustworthy experience possible, while also reinventing the gambling industry. We are home to more than 30 well-known brands, including PlayOJO, DruckGluck, BacanaPlay, Genting, and many more. We are committed to long-term development and sustainability, and we are trying to revolutionise our industry for the benefit of our players, ourselves, and the entertainment industry as a whole. Job Description As a Customer Support Agent, you will interact with customers and assist them with their inquiries. You will represent the company, thus you must possess a vibrant and responsible character, as well as the capacity to work in shifts. Responsibilities Communicate effectively with customers in their preferred language. Maintain high-quality standards with attention to detail and accuracy. Deliver exceptional customer experiences, resolving issues during the first contact. Clarify and resolve product or service concerns by identifying issues, explaining solutions, and ensuring follow-ups for resolution. Respond professionally to inquiries via Webchat, Email, and Phone. Escalate customer requests when necessary and ensure timely follow-up. Investigate customer concerns thoroughly to provide satisfactory outcomes. Champion and promote a “Safer Gaming” philosophy. Stay informed about current rules, processes, and licensing requirements. Collaborate with team members to achieve shared goals. Go above and beyond to create meaningful customer interactions. Participate actively in onboarding programs to enhance your skills and knowledge. Qualifications Fluency in English and native proficiency in Portuguese. Additional languages are a plus. Prior customer service experience is welcomed but not essential, as we provide comprehensive in-house training. Strong communication and active listening skills, with the ability to connect with diverse individuals. Customer-focused with adaptability to handle various personality types. Competence in using computers, including proficiency in touch typing. Resilience to perform well under pressure. A responsible, conscientious, and accountable approach to work. Flexibility to work shifts when required. Benefits Attractive salary package Monetary vouchers on Birthdays and other special occasions Exciting company activities including monthly lunches, corporate gatherings, an intercompany football team, competitions, and many other activities Casual dress code A chance to advance professionally inside one of the world's largest iGaming organisations Seniority level Associate Employment type Full-time Job function Customer Service Industry Gambling Facilities and Casinos #J-18808-Ljbffr
-
Customer Support Agent
Há 2 dias
São Paulo, São Paulo, Brasil Pacifica Continental Tempo inteiro R$30.000 - R$60.000 por anoOur client, an important sports gaming house, is looking for a Customer Support Agent to join their team.This is an onsite position.Key ResponsibilitiesRespond to customer queries in a timely and accurate way, via phone, email, social media or chatIdentify and assess customers' needs to achieve satisfactionHandle customer complaints, provide appropriate...
-
Customer Support Agent
Há 5 dias
São Paulo, Brasil Invisible Agency Tempo inteiro**Customer Support Agent** **About the Role** Become part of a dynamic team supporting the latest AI-driven technology in the financial services industry, helping clients manage and optimize their retirement plans. **Job Overview** **Key Responsibilities** - Assist with account activation, integration troubleshooting, and product-related inquiries. -...
-
Internal Customer Support
2 semanas atrás
São Paulo, Brasil Lite Tech (formerly Lite Organização Ltda) Tempo inteiroJob Description Agent Hiring (U1) Role: Internal/External Customer Support Location: Sao Paulo, Brazil Languages required: English/Italian (2 positions) Salary R$7.000,00 (presencial PJ) or R$6.000,00 (remote PJ) The Internal/External Customer, Technical Support Representative provides Internal/External Customer Technical Support Services and supports our...
-
Internal Customer Support
2 semanas atrás
São Paulo, Brasil Lite Tech (formerly Lite Organização Ltda) Tempo inteiroJob Description Agent Hiring (U1)Role: Internal/External Customer SupportLocation: Sao Paulo, BrazilLanguages required: English/Italian (2 positions)Salary R$7.000,00 (presencial PJ) or R$6.000,00 (remote PJ)The Internal/External Customer, Technical Support Representative provides Internal/External Customer Technical Support Services and supports our...
-
Customer Support Agent
4 semanas atrás
São Paulo, Brasil Pacifica Continental Tempo inteiroOur client, an important sports gaming house, is looking for a Customer Support Agent to join their team.This is an onsite position. Key Responsibilities Respond to customer queries in a timely and accurate way, via phone, email, social media or chat Identify and assess customers’ needs to achieve satisfaction Handle customer complaints, provide...
-
Internal Customer Support
2 semanas atrás
São Paulo, Brasil Lite Tech (formerly Lite Organização Ltda) Tempo inteiroJob Description Agent Hiring (U1) Role: Internal/External Customer Support Location: Sao Paulo, Brazil Languages required: English/Italian (2 positions) Salary R$7.000,00 (presencial PJ) or R$6.000,00 (remote PJ) The Internal/External Customer, Technical Support Representative provides Internal/External Customer Technical Support Services and supports our...
-
Customer Support Agent
Há 4 dias
Sao Paulo, Brasil E-Tickets Retail KFT Tempo inteiroDuring these exciting growth times we are expanding into the Brazil online travel market to help millions of travellers to save money on flights. We are a value-driven online booking service with no hidden fees or charges. Job Summary: The Customer Support Agent will interact with the company's customers by addressing aftersales inquiries and resolving...
-
Customer Support Agent
2 semanas atrás
Sao Paulo, Brasil Wise(formerly Transferwise) Tempo inteiro**Office**: São Paulo **Team**: Customer Support **Customer Support Agent**: We are looking for pioneer **Customer Support Agents** to grow and develop our new **Customer Support **teams in São Paulo! You will play a crucial role in defining the culture of Wise in our São Paulo office by joining our first Customer Support teams there. Are you passionate...
-
Customer Support Agent
2 semanas atrás
Sao Paulo, Brasil Wise Tempo inteiro**Customer Support Agent**: We are looking for pioneer **Customer Support Agents** to grow and develop our new **Customer Support **teams in São Paulo! You will play a crucial role in defining the culture of Wise in our São Paulo office by joining our first Customer Support teams there. Are you passionate about providing an exceptional customer experience,...
-
Customer Support Agent
2 semanas atrás
Sao Paulo, Brasil Wise Tempo inteiro**Customer Support Agent**: We are looking for pioneer **Customer Support Agents** to grow and develop our new **Customer Support **teams in São Paulo! You will play a crucial role in defining the culture of Wise in our São Paulo office by joining our first Customer Support teams there. Are you passionate about providing an exceptional customer experience,...
