Customer Service Analyst

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Beckman Coulter Diagnostics, one of Danaher's 15+ operating companies, our work saves lives—and we're all united by a shared commitment to innovate for tangible impact.

You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

As a global leader in clinical diagnostics, Beckman Coulter Diagnostics has challenged convention to elevate the diagnostic laboratory's role in improving patient health for more than 90 years. Our diagnostic solutions are used in routine and complex clinical testing, and are used in hospitals, reference and research laboratories, and physician offices around the world. Every hour around the world, more than one million tests are run on Beckman Coulter Diagnostics systems, impacting 1.2 billion patients and more than three million clinicians per year. From uncovering the next clinical breakthrough, to rapid and reliable sample analysis, to more rigorous decision making—we are enabling clinicians to deliver the best possible care to their patients with improved efficiency, clinical confidence, adaptive collaboration, and accelerated intelligence.

Learn about the Danaher Business System which makes everything possible.

The Customer Service Analyst for Beckman Coulter Diagnostics is responsible for coordinating the E2E order management activities for external customers in Brazil and will be the main point of contact to all external customers. This position will be the SPOC (Single Point Of Contact) to all issues related to these customers and act as a facilitator among Quality, Regulatory and Finance, being responsible for the RMA process in Oracle and track all the processes until credit note is generated if applicable/appropriate.

This position reports to the Customer Service Coordinator and is part of the Operations team located in São Paulo-SP and will be an on-site role .

In this role, you will have the opportunity to:

• Act as the primary interface between strategic healthcare clients and internal operations, ensuring timely and accurate order fulfillment of diagnostic consumables.

• Monitor order performance and proactively follow up to ensure delivery within agreed timelines, avoiding stockouts that could impact patient care.

• Collaborate closely with Planning, Logistics, Importation, Billing, and Finance teams to resolve issues related to product availability, credit holds, and delivery delays.

• Communicate effectively with clients regarding order status, backorders, and delivery forecasts, maintaining transparency and trust.

• Drive innovation and process improvements within the Customer Service function, contributing to operational excellence.

The essential requirements of the job include:

• Minimum 5 years of experience in Customer Service, Supply Chain, or International Business.

• Bachelor's degree in Supply Chain Management, Business Management, Production Engineering, International Trade, or related fields.

• Strong organizational skills, a high sense of accountability and proactive mindset to identify and implement process improvements.

• Experience with Oracle ERP systems and proficiency in Excel.

It would be a plus if you also possess previous experience in:

• Experience in the healthcare or diagnostics industry.

• Knowledge of Power BI and data visualization tools.

• Intermediate English (reading, writing, and basic communication).

Beckman Coulter Diagnostics, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info .

Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

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