Customer Support Specialist

What will you do?

• Act in a technical and customer management role within the Digital Grid Global Support organization.
• Participate in the update process of ADMS in the customer environment.
• Coordinate and collaborate in the review of technical documentation during the project transition to the support phase.
• Respond quickly and professionally to defects or technical inquiries reported by customers.
• Coordinate the design of software improvements requested by customers.
• Coordinate incidents in production systems together with technical people
• Provide consulting services to assigned customers.
• Develop and maintain positive relationships with colleagues, regional solution centers, and customers.

What skills and capabilities will make you successful?

• Strong problem-solving and troubleshooting skills in complex situations.
• Clear communication skills to explain technical topics to non-specialized audiences.
• Proactivity, organization, and results-oriented mindset.
• Ability to work in a global team and multicultural environment.

What's in it for you?

• Opportunity to work on strategic projects with major energy utilities.
• Continuous development in advanced technologies such as ADMS, Smart Grid, and GIS.
• Collaborative and multicultural environment with potential for growth in Schneider Electric's global career path.

Who will you report to?

You will report to the Customer Support Leader of Brazil, working in collaboration with global teams and regional solution centers.

What qualifications will make you successful for this role?

• Bachelor's degree in electrical engineering, Energy Engineering, Computer Science, Telecommunications Engineering, or related fields.
• Basic knowledge in electrical engineering: distribution and transmission networks, network operations, utilities (desirable).
• Experience in energy distribution companies is a plus.
• Experience with complex software solutions or software testing is desirable.
• Proficiency in English (spoken and written). Spanish is desirable.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric – apply today

€36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

What qualifications will make you successful for this role?

• Bachelor's degree in electrical engineering, Energy Engineering, Computer Science, Telecommunications Engineering, or related fields.
• Basic knowledge in electrical engineering: distribution and transmission networks, network operations, utilities (desirable).
• Experience in energy distribution companies is a plus.
• Experience with complex software solutions or software testing is desirable.
• Proficiency in English (spoken and written). Spanish is desirable.

What will you do?

• Act in a technical and customer management role within the Digital Grid Global Support organization.
• Participate in the update process of ADMS in the customer environment.
• Coordinate and collaborate in the review of technical documentation during the project transition to the support phase.
• Respond quickly and professionally to defects or technical inquiries reported by customers.
• Coordinate the design of software improvements requested by customers.
• Coordinate incidents in production systems together with technical people
• Provide consulting services to assigned customers.
• Develop and maintain positive relationships with colleagues, regional solution centers, and customers.

What skills and capabilities will make you successful?

• Strong problem-solving and troubleshooting skills in complex situations.
• Clear communication skills to explain technical topics to non-specialized audiences.
• Proactivity, organization, and results-oriented mindset.
• Ability to work in a global team and multicultural environment.

What's in it for you?

• Opportunity to work on strategic projects with major energy utilities.
• Continuous development in advanced technologies such as ADMS, Smart Grid, and GIS.
• Collaborative and multicultural environment with potential for growth in Schneider Electric's global career path.

Who will you report to?

You will report to the Customer Support Leader of Brazil, working in collaboration with global teams and regional solution centers.