Customer Service Rep V

Há 5 dias

São Paulo, São Paulo, Brasil The Manitowoc Company Tempo inteiro

Job Summary:

The position will be responsible to support our dealers, service centers and key accounts in Brazil region through the Manitowoc systems like, GPX2, GPX3, GWX, GTL, Lotus. Proper following up for P&A requests, invoicing and quotes. Identify administrative requests, work internally with our Manitowoc support.

Responsibilities:

-Place P&A in our system and proper follow-up to solve customers need.

-Attend administrative requests like quotes, invoicing, parts identification.

-Follow up on orders and escalate when necessary.

-Any other ad-hoc duties assigned from superior from time to time.

Required Skills/Abilities:

  • English language desirable
  • Knowledge of office package
  • Education Requirements –Bachelor' Degree
  • Field of Study – Administration or Product & Customer Service
  • Experience Requirements (years) – 3-5 years.

Work Environment:

  • Administrative station: a desk with a computer and access to inventory management software (ERP or logistics control system) for data entry, updates, and inventory movement reports.
  • Dynamic environment: requires attention to detail, organization, and the ability to handle varying volumes of goods and operational demands.

Behavioral Competencies:

  • Adaptability
  • Communication
  • Continuous improvement
  • Continuous learning
  • Contributing to team success
  • Customer Focus
  • Decision Making
  • Initiating action
  • Planning and organizing
  • Work standards
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