Customer Solutions Analyst

2 semanas atrás

São Paulo, São Paulo, Brasil Workana Tempo inteiro
Overview

Our client, ZineOne (a subsidiary of Session AI) , is a fast-growing company based in Silicon Valley with a development center in Mumbai. They\'re pioneers in real-time personalization and in-session marketing, helping major eCommerce and digital brands turn micro-behaviors into conversions using cutting-edge analytics. Following a successful Series C funding round, ZineOne is expanding its team and exploring new ways to strengthen post-sales delivery and long-term client success. They are hiring a Customer Solutions Analyst to support their Customer Success and Solution Architect teams. This foundational role combines light technical work and analytics with strong English communication, and may evolve into a broader support function as the company continues to scale.

Role Overview

We are looking for a Customer Solutions Analyst to join our client-facing operations team. This person will work closely with Customer Success Managers (CSMs) and Solution Architects to support high-value eCommerce clients. The role combines light technical understanding, strong analytical ability, and clear communication to help deliver smooth onboarding, integration, and ongoing client success.

Responsibilities
  • Act as a support layer for CSMs and Solution Architects in managing client implementations
  • Analyze and interpret platform usage data, customer behavior, or tagging results to provide insights
  • Assist in monitoring, validating, and troubleshooting client configurations (light tagging, SDKs, GTM)
  • Help with documentation, process mapping, and identifying improvements in client onboarding or retention
  • Coordinate with internal technical teams to relay client needs or edge-case issues
  • Communicate clearly and proactively in English with both internal stakeholders and external clients
Requirements
  • Excellent written and spoken English
  • Basic understanding of web technologies (JavaScript, APIs, GTM, analytics tools)
  • Strong analytical mindset and attention to detail
  • Experience in eCommerce, customer support, or CSM-related environments preferred
  • Proactive, organized, and comfortable in a cross-functional support role
  • Candidates can be based in any country of Latin America
  • Availability to work on US EST time zone
Benefits
  • Monthly compensation up to $2,000 USD
  • 100% remote work with flexible working hours
  • Opportunity to work with a global team on cutting-edge eCommerce and personalization technologies
  • Exposure to leading enterprise clients and real-world analytics challenges
  • Room for career growth into technical account management or support operations
  • Collaborative, international environment with supportive cross-functional teams
Seniority level
  • Mid-Senior level
Employment type
  • Contract
Job function
  • Other
Industries
  • IT Services and IT Consulting
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