Head of Operations

Overview

Join to apply for the Head of Operations role at Scale Army Careers .

We’re a fast-paced team helping U.S. companies grow top-tier offshore talent across sales, marketing, and operations. We’re scaling rapidly and are looking for a Head of Operations to help us move smarter, scale faster, and prepare for the next phase of growth. This is a high-impact role, reporting directly to the CEO.

In this role, you’ll be in charge of day-to-day operational oversight, managing the teams in charge of recruiting ops, tracking operational metrics, AR/AP and bookkeeping, as well as strategic financial leadership alongside a bookkeeping team and a fractional CFO. This is ideal for someone who has excelled in an ops role at a B2B company, has touched finance, and is ready to lead company-wide operations.

You’ll serve as a key partner to the CEO, owning our operational health while ensuring finances run smoothly. You’ll manage a team of 5 direct reports, who manage another 15. Your goal is to help leadership make smarter decisions through data, planning, and streamlined processes. This is a job for someone who wants to one day become a COO, whether here or elsewhere.

• Operational Oversight: Oversee Recruiting operations, drive process efficiency and alignment with account management.
• Lead project management for process improvements, tool rollouts, and automation initiatives.
• Develop, document, and improve internal processes across teams to support efficient, scalable growth.
• Build and maintain business dashboards to track recruiting, financial, and operational KPIs.
• Collaborate cross-functionally with Sales and Marketing to align on growth strategy, forecasting, and operational capacity.
• Automate and streamline workflows using Zapier, HubSpot, ClickUp, and Slack.

• Own budgeting and forecasting, building models that support growth, profitability, and efficiency.
• Manage the Bookkeeping and AR/AP team, ensuring accurate invoicing, collections, and clean financials.
• Lead pricing strategy, evaluating cost structures, market trends, and margin opportunities — collaborating with a fractional CFO when needed.
• Analyze cost drivers and ROI across teams and tools; recommend optimizations to improve margins.
• Review and interpret monthly financials (bookkeeping handled by your team); deliver insights to leadership.
• Build dashboards in Google Sheets/Excel for real-time visibility into revenue, expenses, and performance.

• 5-8 years of experience with at least 3 years in a B2B company where you managed an operations team, with at least 5 direct reports and 10 indirect reports
• At least 2 years of experience working in or touching finance
• Proficient in financial modeling and forecasting; expert-level in Google Sheets/Excel.
• Tech-savvy — you’ve worked with HubSpot, ClickUp/Asana, Zapier, and similar tools.
• A strategic thinker and hands-on doer — you see the big picture but aren’t afraid to get into the weeds.
• Excellent communicator who can present operational and financial insights clearly and concisely.
• You’ve worked in recruiting/staffing, SaaS or B2B services
• You’re excited to take a cognitive exam in math, verbal, and attention to detail.
• You speak quickly. This is non-negotiable.

• Fully remote, fast-paced, and innovative team.
• Own both operations and finance in a growing, forward-thinking company.
• Clear path to COO for the right person.
• Autonomy to lead strategy, streamline systems, and make a real impact.
• A collaborative, supportive culture where your leadership shapes our path.
• Work with very fast people every single day.

• Fill in the application form
• Record a video showcasing your skill sets

• Seniority level: Executive
• Employment type: Contract
• Job function: Management and Manufacturing
• Industries: Marketing Services

Referrals increase your chances of interviewing at Scale Army Careers. This is a job for a very smart, hard-working person who considers themselves to be an A-player and only wants to work with A-players.