Senior Account Growth Specialist

3 semanas atrás


Brasil beBeeFinancial Tempo inteiro

At Yazara, we're revolutionizing the way merchants accept payments.

About the Role

We seek an experienced account professional to expand our presence in Brazil's financial market. This part-time role has potential for growth into a full-time position based on business needs and client expansion.

Primary Objectives

  • Maintain Client Relationships: Ensure exceptional service to key customers in Brazil through regular communication, support, and coordination between their technical teams and ours.
  • Expand Market Presence: Engage with identified financial institutions in Brazil, aiming to onboard new clients over time.

Key Responsibilities

1. Client Relationship Management

  • Serve as primary point of contact for existing clients in Brazil.
  • Conduct regular calls with clients to facilitate effective communication.
  • Monitor client satisfaction and address concerns proactively to ensure loyalty.

2. New Business Development

  • Build on sales team foundations to engage with identified prospects in Brazil's banking and finance sector.
  • Develop strategic sales approaches to introduce offerings, emphasizing competitive advantages.
  • Nurture relationships with potential clients and manage them through sales pipelines.

3. Market Insight and Reporting

  • Stay updated on market trends, competitor activities, and regulatory developments in Brazil.
  • Provide regular reports to global sales teams on client activities and new business opportunities.
  • Share insights from the Brazilian market to influence broader company strategies.

Work Arrangement

  • Initial Setup: Part-time (16–24 hours per week, 2–3 days). Focus will be divided between supporting existing clients and prospecting new clients.
  • Potential Transition: The role may evolve into full-time based on workload, client engagement, and success in new business acquisition.

Qualifications

  • Proven experience in account management within the financial technology sector.
  • Previous experience working in the Brazilian market is highly desirable.
  • Strong technical communication skills to liaise effectively between clients and internal teams.
  • Fluency in Portuguese and English; understanding of Brazilian business culture.
  • Ability to travel within Brazil for on-site client support.
  • Proactive, solution-oriented mindset with a focus on client satisfaction and growth.

Potential KPIs

  • Client satisfaction and retention rate
  • Response time to client inquiries
  • New business opportunities generated
  • Revenue growth from the Brazilian market

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