Service Desk Lead

4 semanas atrás

Região Geográfica Intermediária de Juiz de Fora, Brasil buscojobs Brasil Tempo inteiro

Come to one of the biggest IT Services companies in the world Here you can transform your career

Why join TCS? Here at TCS, we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to our success in a collaborative environment.

We are looking for a Service Desk Lead, who wants to learn and transform their career.

In this role you will:

  • Manage the Helpdesk staff to ensure consistent and high-quality services to the customer in line with all SLAs and KPIs.
  • Maintain an effective and efficient help desk tightly linked with customer business objectives.
  • Ensure continuous improvement of services provided to customers.
  • Provide Problem Management system support activities.
  • Ensure operational excellence of the Helpdesk.
  • Implement & maintain staffing and scheduling for Helpdesk.

And much better if you stand out for:

  • Systems engineer or technologist in computer science or related fields, with experience in management of service desk work teams, who meets the satisfaction levels of the support service and the deliverables necessary for service measurement, maintenance, provisioning, and optimization.
  • Experience leading operations with more than 3,000 users and 4,000 hosts, handling 10,000 tickets per month.
  • Experience leading processes for automation to avoid unnecessary human attendance for non-complex tickets.
  • Advanced/fluent English.

Desirable Skills:

  • Good understanding of creating runbooks.
  • Good communication at the managerial level.
  • Ability to motivate the team to improve operations.
  • Organized and able to keep track of KPIs.

What do we offer?

  • Health insurance
  • Dental Plan
  • Life insurance
  • Transportation vouchers
  • Meal/Food Voucher
  • Childcare assistance
  • Gympass
  • TCS Cares – free 0800 that provides psychological assistance (24 hrs/day), legal, social, and financial assistance to associates
  • Partnership with SESC
  • Reimbursement of Certifications
  • Free TCS Learning Portal – Online courses and live training
  • International experience opportunity
  • Discount Partnership with Universities and Language Schools
  • Bring Your Buddy – By referring people, you become eligible to receive a bonus for each hire
  • TCS Gems – Recognition for performance
  • Xcelerate – Free Mentoring Career Platform

Tata Consultancy Services is an equal opportunity employer. Our commitment to diversity & inclusion drives our efforts to provide equal opportunity to all candidates who meet our required knowledge & competency needs, irrespective of any socio-economic background, race, color, national origin, religion, sex, gender identity/expression, age, marital status, disability, sexual orientation, or any others. We encourage anyone interested to build a career in TCS to participate in our recruitment & selection process.

At Tata Consultancy Services, we promote an inclusive culture, working for equity across Gender, People with Disabilities, LGBTQIA+, Religion, Race, and Ethnicity. All our opportunities are based on these principles. We think of different actions of inclusion and social responsibility to build a TCS that respects each person. Our motto is Inclusion without exception.

Building on belief.

#J-18808-Ljbffr

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