Delivery Operations Analyst

The Company You’ll Join Carta is a platform that helps people manage equity, build businesses, and invest in the companies of tomorrow. Our mission is to unlock the power of equity ownership for more people in more places. Carta is trusted by more than 40,000 companies and over two million people in nearly 160 countries to manage cap tables, compensation, and valuations. Carta also supports nearly 7,000 funds and SPVs, and represents nearly $130B in assets under administration. Carta’s tender offer solutions have returned $14B to shareholders in secondary transactions. Today, Carta’s platform manages nearly three trillion dollars in equity globally. The Problems You'll Solve At Carta, our employees set out on a mission to unlock the power of equity ownership for more people in more places. We believe that the problems we solve today unlock the opportunities of tomorrow. The role involves tasks like analyzing business operations and identifying customer needs in order to bring the two closer together. They should maintain a high attention to detail, strong quantitative analysis, and have the ability to juggle multiple competing priorities across a variety of audiences (from IC’s to senior / exec level staff). Analytical Excellence Ability to track and analyze reports and data queries Identify customer needs and align processes with the customer journey Develop operational improvement plans informed by data Skills with the use of Google Drive Suite, such as Word and Excel Leverage strong quantitative and analytical skills to address specific data requests and find correlations from analysis Experience with advanced computer systems and BI analytics systems, such as Looker, Salesforce, HTML and maintains some knowledge of content management systems Ability to tell the story of the customer journey through a growing level of business acumen and, ultimately, learning how to improve the lives of both internal and external stakeholders Manage quality, costs and the efficiency of the organization Reengineer and streamline processes to improve efficiency, leverage and productivity Train Client Services operations staff Conduct operational research Solves complex problems relating to the operation of the Client Services Stays up-to-date on software that is commonly used in the industry Drive Operational Excellence “Think Big Picture” Analyze how information is recorded and how the process can be improved Analyze customer needs and determine how operations can be altered to improve service to customers and better meet their needs Work to increase the value of a business Oversee quality control and recommend process improvements for everyday operating procedures Promote a smooth delivery system for products and services to clients Be able to create and drive an Implementation Plan or Business Plan The Team You'll Work With We are looking for a Delivery Operations Analyst to join our GTM Operations Department. The Operations Analyst will be responsible for owning and driving tasks that overall benefit the delivery organization. Their primary objective is to assist the teams they partner with to leverage process improvement, analytical excellence, and tools implementation to better drive a more efficient cost-to-serve model. About You Problem solving and investigative skills – proactive approach that ends up solving high-leverage problems People skills – willing and able to speak confidently to senior leadership about key process improvement opportunities Self-motivated and dependable Project management skills / ability to meet deadlines – meet performance and schedule timelines on key initiatives / operational tasks Adaptable and proactive – displays “can do” winning approach to every operational encounter Consistency, accuracy and prowess to execution – maniacal focus on excellence and integrity Leadership capabilities – ability to cross-functionally communicate with leadership Multitasking – able to swiftly move through projects with perseverance and poise Important Security Notice for Candidates Our company has been targeted by individuals creating fake domains similar to ours to scam prospects and candidates. Please note that all official communications from us will come from an @carta.com domain. Be cautious of any requests for sensitive information or payments outside of our official channels. For more information about this type of scam, please review information provided by the Federal Trade Commission (FTC). If you encounter any suspicious activity, please report it immediately. We are an equal opportunity employer and are committed to providing a positive interview experience for every candidate. If accommodations due to a disability or medical condition are needed, please connect with the recruiter via email. As a company, we value fairness, helpfulness, transparency, leadership and build our teams around these values. Check out our website to get to know us better as you think about your next step at Carta. #J-18808-Ljbffr