Account Manager, Latam

Working as part of Absolute's go-to-market team, Account Managers are primarily responsible for quarterbacking the end-to-end renewal process for a portfolio of assigned Latin American customer accounts. You will be responsible for successfully processing renewals and attaining quarterly retention targets. You will handle renewals strategy, customer engagement, negotiations, and contract/order administration. You will proactively engage with existing customers to review overall account health, customer outcomes, new product offerings, and consult to help sustain and grow our footprint in these accounts.
**Key Responsibilities**:
- Renewals Management
- Direct ownership of portfolio of customer accounts with responsibility for securing successful renewals, measured by gross retention rate
- Lead the end-to-end renewal process from a commercial account management perspective
- Partner closely with Customer Success and Technical Account Managers to ensure customer value outcomes are realized
- Consult with customers to identify best fit for product editions, services/support, and licensing models
- Identify opportunities for expansion and upsell, then partner with Sales on close plans
- Manage customer contracts, license agreements, and commercial negotiations
- Align with Absolute's channel partners to prepare and present renewal quotes to customers
- Be the internal "voice of the customer" while balancing the needs of the organization
- Proactively identify risks to the renewal process, and escalate accordingly, collaborating with internal teams to mitigate risk with customer-first solutions
- Customer Engagement
- Proactively engage with customer throughout customer lifecycle to ensure customer health, usage/adoption, and satisfaction criteria are achieved
- Build and strengthen customer relationships at executive, influencer, and contributor levels
- Present Absolute product web demos to existing customers as a solution to their needs
- Become a trusted advisor and product expert to all customers regarding endpoint management and security
- Share customer best practices and acquire customer references
- Opportunity Management
- Ensure customer and contacts data is continually up to date
- Maintain rolling 12-month forecast of upcoming renewal opportunities
- Monitor account health/risk indicators
- Execute renewals management playbooks and calls-to-action in line with Absolute's customer lifecycle management best practices
- Utilize best-of-breed sales & customer management platforms (SFDC, Clari, Gainsight, etc.)
**WHAT YOU'LL NEED**:
- Fluent in English and Spanish (required)
- Experience in SaaS technology customer-facing roles such as sales, account management, customer success, or renewals/contracts management
- Demonstrable ability to quarterback the end-to-end renewals sales process (timelines, dependencies, risk management, multi-level stakeholder engagement)
- Successfully track record of attaining and exceeding quota targets
- Ability to take ownership of a book of renewals business, including forecasting, pipeline management, risk mitigation, contract negotiation
- Experience working in multiple types of SaaS agreements and licensing models
- Demonstrable ability to negotiate win-win contracts
- Creative problem solver with customer-first mindset
- Strong collaborator with internal stakeholder groups
- Agility to adapt to evolving operational processes
**Why Work For Us**:
You're resilient and passionate about securing the Work from Anywhere era.
So are we.
We're in search of the best and the brightest - everyone from innovators, sellers and marketers to financers, operators and especially customer relationship managers - we're looking for top tier talent to help us shape the next decade of security, drive innovation that enables customers with truly disruptive solutions and are dedicated to making a meaningful difference.
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