Crypto Customer Success Intern

4 semanas atrás

São Paulo, São Paulo, Brasil Token Metrics Tempo inteiro
Astra DAO is seeking a Cryptocurrency Customer Support Specialist that excels in meeting cryptocurrency customers' expectations, from answering questions on products and services to processing orders. You should assist in investigating issues that arise and resolving conflict from customer complaints to ensure customer satisfaction.
To be successful as a Customer Support Representative, you should stay informed about product and service specifications and maintain good relations with customers. Ultimately, a successful Customer Support Representative should be able to achieve outstanding customer service and communicate effectively with customers.
The duration of the Astra DAO internship program is 3 months. It is an evaluative unpaid internship with the possibility of return offers, depending on the company's needs.
**Responsibilities**:
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
- Assist with other matters relevant to the role, as provided by Token Metrics
**Requirements**:
- Familiarity with CRM systems Preferably Intercom
- Ability to navigate community management tools Like Telegram, Discord
- Customer orientation and ability to adapt/respond to different types of customers
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
About Astra DAO
Astra DAO is an automated crypto asset allocator, built on Ethereum to provide advanced investment strategies to retail participants. The innovative model creates a win-win incentive for index investors, creators, and token holders.
Astra DAO simplifies passive investing for retail participants by providing an array of Crypto Indices. Astra DAO aims to help crypto investors compete with quantitative investment funds by finding winning investments and trades.

  • Crypto Support Specialist

    2 semanas atrás

    São Paulo, São Paulo, Brasil beBeeCryptocurrency Tempo inteiro R$7.200 - R$8.800

    We are seeking an exceptional individual to join our team as a Customer Support Specialist.Key Responsibilities:Maintain a professional attitude toward customers at all times.Respond promptly to customer inquiries through various channels.Acknowledge and resolve customer complaints in a timely manner.The ideal candidate will possess strong knowledge of...

  • Customer Success

    2 semanas atrás

    São Paulo, São Paulo, Brasil Play2Sell S.A. Tempo inteiro

    **Resumo da Posição**: Como Head de Relacionamento, você será responsável por liderar a estratégia de Customer Success focada em upsell e cross-selling dos nossos novos serviços financeiros e de pagadoria.Será fundamental trabalhar próximo aos clientes para garantir que eles recebam o máximo valor da nossa plataforma, identificando oportunidades de...

  • Customer success

    2 semanas atrás

    São Paulo, São Paulo, Brasil Netvagas Tempo inteiro

    Candidate-se rapidamente pelo email: Requisitos e qualificações: Requisitos:Superior completo ou cursando em Administração, Marketing, Comunicação ou áreas correlatas;Experiência prévia em funções de atendimento ao cliente, suporte ou Customer Success (CS - Customer Success);Capacidade de organização e priorização de demandas;Boa comunicação...

  • Customer Success

    Há 24 horas

    São Paulo, São Paulo, Brasil Netvagas Tempo inteiro

    Comunicação Encantada, agência especializada em Marketing Digital busca Customer Success para compor o seu time.EMPRESA: Comunicação Encantada | : Centro - SP (650m metrô Republica ou 800m Metrô Santa Cecília)Regime de contratação: PJFormato: Híbrido>> Escopo das principais responsabilidades:Responsável pelo sucesso do cliente ao longo de toda a...

  • Customer Success Professional

    Há 5 horas

    São Paulo, São Paulo, Brasil beBeeCustomerSuccess Tempo inteiro R$90.000 - R$120.000

    Customer Success Professional - Partner Growth SpecialistWe are seeking a skilled Customer Success Professional to drive growth through empowering partners. This role is ideal for experienced professionals who want to excel in customer outcomes by fostering successful partnerships.About the RoleWork closely with Partnership and Customer Success teams to...

  • Customer Success

    1 semana atrás

    São Paulo, São Paulo, Brasil Serasa Tempo inteiro

    Customer Success- Full-time- Employee Status: Regular- Role Type: Hybrid- Department: Sales & Business Development- Schedule: Full Time**Company Description**:Somos uma empresa global, líder em serviços de informação, conhecida no restante do mundo como Experian. Nos grandes momentos da vida, como a compra de um carro, a ida de um filho para a faculdade...

  • Customer Success Manager

    Há 20 horas

    São Paulo, São Paulo, Brasil TITAN Tempo inteiro

    Join to apply for the Customer Success Manager role at TITAN Join to apply for the Customer Success Manager role at TITAN Get AI-powered advice on this job and more exclusive features. TITAN is a no-code, web-based platform within the Salesforce ecosystem for seamless form creation, data collection, and workflow automation. We are looking to hire...

  • Business Development Manager, VIP Partnerships

    2 semanas atrás

    São Paulo, São Paulo, Brasil Crypto Tempo inteiro

    Business Development Manager, VIP PartnershipsBusiness Development Manager, VIP PartnershipsGet AI-powered advice on this job and more exclusive features.We are now seeking a Partnerships Business Development Manager to drive growth by building and nurturing relationships with key Affiliates, VIP clients, and Brokers. This role will be instrumental in...

  • Business Development Manager, VIP Partnerships

    1 semana atrás

    São Paulo, São Paulo, Brasil Crypto Tempo inteiro

    Business Development Manager, VIP Partnerships Business Development Manager, VIP Partnerships Get AI-powered advice on this job and more exclusive features. We are now seeking a Partnerships Business Development Manager to drive growth by building and nurturing relationships with key Affiliates, VIP clients, and Brokers. This role will be instrumental in...

  • Business Development Manager, VIP Partnerships

    Há 20 horas

    São Paulo, São Paulo, Brasil Crypto Tempo inteiro

    Business Development Manager, VIP Partnerships Business Development Manager, VIP Partnerships Get AI-powered advice on this job and more exclusive features. We are now seeking a Partnerships Business Development Manager to drive growth by building and nurturing relationships with key Affiliates, VIP clients, and Brokers. This role will be instrumental in...