Computer Support Technician

Career Area: Technology, Digital and Data Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you’re joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don’t just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. IT IS YOUR TIME Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off‑highway diesel and natural gas engines, industrial gas turbines and diesel‑electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced‑carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed. If you are looking for personal and professional growth in a company with an inclusive culture, which seeks equity, respects differences and believes in people’s potential, this is the right place. We consider people with disability and those with diversity in gender, culture, ethnicity, religion, age, generation, race, nationality and sexual orientation. Important Don’t forget to include a résumé in English in your profile in Workday. Please frequently check the email associated with your application, including junk/spam, as this is the primary correspondence method. If you wish to know the status of your application, please use the candidate log‑in on our career website as it will reflect any updates to your status. Job Description Summary Assist the IT function to ensure the development, implementation and integration of new, existing and emerging technologies are meeting the business needs and requirements. What you will do Manage system performance, upgrades, corrections, and transport management (CTS/TMS), client and landscape strategies, batch scheduling. Provide technical upgrades functional and technical enhancements. Exposure to various SAP products like ECC, S4, SCM, CRM, PO, BOBJ, EWM, Solution Manager. Installation, upgrade and maintenance of SAP and SAP‑related software products. Comfortable working with SAP ABAP and SAP Java based NetWeaver Systems. Hands‑on experience in administration of Linux and Windows. Integration/Middleware requirement analysis. Interface monitoring and performance tuning. Daily monitoring, administrating, troubleshooting and tuning of all SAP systems. Role is expected to have occasional on‑call responsibilities. Participate in the implementation, development and integration of new technologies within the organizational structure. Track and record technology development needs; provide input or recommendations for enhancements or modifications to the organization’s technology products. Collect and analyze information on technology products and development tools for systems and applications, network and data, software and hardware. Participate in testing and evaluating technologies during the selection process. Skills Business Process Improvement: Knowledge of business process improvement best practices and ability to use methods for identifying, evaluating, introducing and implementing more efficient approaches to performing business related activities. Standard Operating Procedures: Knowledge of established SOP; ability to design, implement and evaluate SOP affecting daily and strategic business operations in order to increase operational efficiency. IT Environment: Knowledge of an organization’s IT purposes and activities; ability to create an effective IT environment for business operations. IT Standards, Procedures & Policies: Knowledge of IT standards and policies; ability to utilize a variety of administrative skill sets and technical knowledge to manage organizational IT policies, standards, and procedures. Basic requirements Bachelor’s degree in Information Technology (completed or in progress) Pre‑Advanced English Top candidates will also have Experience working with SAP (ECC, S4, SCM, CRM, PO, BOBJ, EWM) SAP CPI development & support SnapLogic development & support Integration/Middleware requirement analysis Note: This position requires the candidate to work onsite five days a week. Some of the offered benefits Medical plan Dental plan Medicines reimbursement Psychological, Legal, Social and Finance Support Program Private pension plan Profit share Meal assistance Christmas basket Transportation Life and personal insurance Extended maternity and paternity leave Employee resources group (Young Professional, Women in Networking, LAMBDA (LGBTQIA+), Latin Group and Active in Sport) *Caterpillar reserves the right to change or modify benefits at any time, subject prior notice and in compliance with legal requirements. Benefit eligibility may vary by position and location. Posting Dates novembro 11, 2025 - novembro 18, 2025 Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply. Not ready to apply? Join our Talent Community. #J-18808-Ljbffr