Team Lead

3 semanas atrás


São Paulo, Brasil Cognizant Tempo inteiro

Team Lead - Digital Marketing at Cognizant 1 week ago Be among the first 25 applicants Join to apply for the Team Lead - Digital Marketing role at Cognizant Get AI-powered advice on this job and more exclusive features. AgentSync is an insurance technology company that provides modern infrastructure to connect insurance carriers, agencies, and producers. It uses automated workflows, real-time data, and APIs to streamline the complex processes of producer onboarding, licensing, and appointing. By digitizing and automating these tasks, AgentSync aims to improve efficiency, ensure compliance, and help insurance companies grow their distribution networks. Responsibilities Provide hands‑on product/customer support for our customers within AgentSync’s culture and values – most especially Customer Love Build and cultivate trusted, transparent relationships with our beloved customers and exceed their expectations during every phase of the customer and product support lifecycle Use your love of Salesforce and deep understanding of AgentSync’s products to understand customer requests, inquiries, and product feature requirements Use your Agile skills to be the insightful, accurate "voice of customer" for our product, engineering, customer success, sales, and marketing teams Accurately and transparently document, track and effectively communicate customer/product support requests, resolutions, product bugs, and feature enhancements with customers and internal AgentSync teams Create and iterate on the foundational customer/product support and product feedback loop best‑practices processes, tools, and systems for our fast‑growing CS teams to thrive and succeed Basic Qualifications 5+ years of work experience in Mid‑Market/Enterprise SaaS environment Experience with Salesforce configuration, administration or power user; i.e., reports and dashboards, list views, data loading, field and object customization. Hands‑on experience in Salesforce Trailhead or progress towards a Salesforce Admin Certification a plus 5+ years in hands‑on product/customer support, customer success, technical account management role Natural problem‑solver, comfortable with complexity and ambiguity High‑energy, team‑first attitude: motivated to work collaboratively in a fast‑paced, ever‑changing environment to help our growing business Demonstrated ability to partner cross‑departmentally to improve strategy and processes Ability to coach, train and mentor others to mutual success of the team Seniority level Mid‑Senior level Employment type Full‑time Job function Marketing and Sales Industries IT Services and IT Consulting and Business Consulting and Services Referrals increase your chances of interviewing at Cognizant by 2x #J-18808-Ljbffr


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