Technical Application Specialist
4 semanas atrás
Você quer se juntar a um time internacional que trabalha para melhorar o futuro dos cuidados da saúde? Quer melhorar a vida de milhões de pessoas? A Grifols é uma empresa global de saúde que, desde sua fundação em Barcelona em 1909, trabalha para melhorar a saúde e o bem-estar das pessoas em todo o mundo. Nossas quatro divisões - Bioscience, Diagnostic, Hospital e Bio Supplies - desenvolvem, produzem e comercializam medicamentos inovadores, soluções e serviços em mais de 100 países e regiões.
Technical Application Specialist (Brasil)
Na Grifols Brasil, estamos procurando um Especialista em Aplicações Técnicas (TAS).
Atividades e Responsabilidades
- Treinamento operacional aos clientes, validações e demonstrações dos produtos e instrumentos da Grifols.
- Suporte remoto e/ou presencial na resolução de problemas relacionados aos produtos e instrumentos.
- Garantir a qualidade e excelência do atendimento pós venda.
- Realizar suporte técnico telefônico/presencial aos distribuidores.
- Seguimento ao cumprimento dos KIPs de desempenho estabelecidos pelo departamento de serviços.
- Registro e atualização das tarefas no sistema de gestão CRM (ServiceMax) remoto e/ou presencial.
- Buscar novas oportunidades de venda junto ao comercial.
Requisitos
Formação mínima: Formação superior em Farmácia, Bioquímica, Biomedicina, Biologia, entre outras na área de saúde;
Experiência: Imprescindível experiência em Bancos de Sangue/Hemocentros mínimo de 3-5 anos, vivência em hemoterapia (processamento de hemocomponentes) e Imuno-hematologia e laboratório biomolecular com NAT (Testes de Ácidos Nucleicos).
Informática: Pacote Office intermediário, Sistemas de ERP (ServiceMax) e ferramentas digitais.
Idiomas: Inglês (avançado) ou Espanhol em nível intermediário.
Outros requisitos: Residir em São Paulo e ter disponibilidade para viagens frequentes. Características importantes: dinamismo, autogestão, planejamento, organização, orientação para resultados, capacidade para resolução de problemas, resiliência, senso investigativo. O conhecimento técnico é fundamental, para lidar com o nível de exigência do público atingido.
Localização: São Paulo, Brasil
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