Customer Success Specialist, Life Sciences
3 semanas atrás
JoVE is the world- leading producer and provider of video solutions with the mission to improve scientific research and education. Millions of scientists, educators and students use JoVE for their research, teaching and learning. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders as Harvard, MIT, Yale and Stanford. As a rapidly growing company, with offices in the USA, UK, Australia, and India servicing clients in over 60 countries, we are seeking talented and ambitious individuals to join our company. The Role As a Customer Success Specialist, you will help professors at leading universities in the US integrate JoVE videos into their courses to improve teaching outcomes and student success. You'll play a key role in ensuring users get the most value from their JoVE subscription. Responsibilities Conduct daily outreach to Faculty (via calls, emails, and 1 : 1 demos) to set up JoVE integrations in courses and increase product usage. Increase JoVE adoption by delivering product awareness sessions across existing customer universities and research institutes. Grow engagement and usage by delivering presentations at (1) exhibits and conferences, (2) university seminars and workshops, and (3) onsite customer visits. Strengthen subscription renewal outcomes by ensuring smooth implementation support, and consistent usage of JoVE resources. Influence product decisions by communicating customer feedback to sales, product, and marketing teams. Requirements A Master's degree or PhD in Life Science disciplines. 1-3 years of experience in customer facing roles is preferred. Fluent communication skills English. Knowledge of education, market trends, and challenges in assigned content areas i.e. Biology, Chemistry, Medicine, Physics, Engineering, or Psychology. Strong interpersonal skills with a passion for remote relationship-building. Experience in networking using cold calling is preferred. Please share your resume in English. Why Join JoVE? You can expect compensation packages competitively placed within the local market. You will make a direct impact in accelerating science research and in improving student learning in science education. Opportunity to work with global teams and in an environment that promotes innovation and collaboration. Our strong promotion from within culture draws a clear path to advance your career with us. #J-18808-Ljbffr
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Customer Success Specialist, Life Sciences
Há 18 horas
Porto Belo, Brasil Jove Tempo inteiroJoVE is the world- leading producer and provider of video solutions with the mission to improve scientific research and education.Millions of scientists, educators and students use JoVE for their research, teaching and learning.Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders as Harvard,...
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Life Sciences Customer Advocate
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Porto Alegre, Brasil Bebeecustomersuccess Tempo inteiroUnlock Customer Success in Life SciencesWe are seeking a skilled Customer Success Specialist to play a key role in ensuring users get the most value from their subscription by conducting daily outreach to faculty to set up integrations in courses.The successful candidate will have strong interpersonal skills with a passion for remote relationship-building...
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Life Sciences Customer Success Advocate
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Porto Alegre, Brasil beBeeCustomerSuccess Tempo inteiroAbout the Role As a specialist in customer success, you will play a pivotal role in helping users get the most value from their subscription by providing support to professors at leading universities. Your key responsibilities include conducting daily outreach to faculty members via calls and emails to set up integrations and increase product usage,...
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Life Sciences Customer Success Advocate
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Porto Alegre, RS, Brasil beBeeCustomerSuccess Tempo inteiroAbout the Role As a specialist in customer success, you will play a pivotal role in helping users get the most value from their subscription by providing support to professors at leading universities. Your key responsibilities include conducting daily outreach to faculty members via calls and emails to set up integrations and increase product usage,...
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