Life Sciences Customer Success Advocate

Há 8 horas


Porto Alegre, Brasil beBeeCustomerSuccess Tempo inteiro

About the Role As a specialist in customer success, you will play a pivotal role in helping users get the most value from their subscription by providing support to professors at leading universities. Your key responsibilities include conducting daily outreach to faculty members via calls and emails to set up integrations and increase product usage, delivering product awareness sessions across existing customer universities and research institutes, growing engagement through presentations at exhibits and conferences, and onsite customer visits. Key Responsibilities: Conducting daily outreach to faculty members via calls and emails to set up integrations and increase product usage. Delivering product awareness sessions across existing customer universities and research institutes. Growing engagement through presentations at exhibits and conferences, and onsite customer visits. You will work closely with sales, product, and marketing teams to ensure smooth implementation support and consistent usage of our resources. A strong passion for remote relationship-building and excellent communication skills are essential for this role. Requirements A Master's degree or PhD in Life Science disciplines is preferred. 1-3 years of experience in customer-facing roles is desired. Fluent English communication skills. Knowledge of education market trends and challenges in assigned content areas, such as Biology, Chemistry, Medicine, Physics, Engineering, or Psychology. Strong interpersonal skills and a passion for building long-term relationships.



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