Customer Success Engineer

2 semanas atrás

Porto Alegre, Brasil Tecla Tempo inteiro

*Native/Bilingual English is required for this role (read/written/spoken)

Please upload your CV Resume in English.

Monthly salary: $1,500 - $2,000 USD

Along with our partner, we're looking for a talented Customer Success Engineer able to leverage technical knowledge, client-facing experiences, and strong problem-solving skills to deliver great experiences to clients.

Key Responsibilities:

- Guide new users through onboarding, setup, and best practices.
- Document technical learnings, common patterns, and solutions derived from real customer interactions.
- Transform lessons learned into clear, actionable knowledge for both internal teams and external users.
- Create and maintain documentation, tutorials, and sample projects.
- Provide technical support via Slack, email, and meetings, helping users troubleshoot and resolve issues quickly.
- Collaborate with engineering to debug production issues and prioritize fixes.
- Help users architect scalable and efficient deployments using our partner’s platform.
- Lead customer-facing technical sessions, demos, and Q&As.

Qualifications:

- 2+ years in a developer-facing or technical support role (Customer Success, Solutions Engineering, etc.).
- Bachelor’s or Master's degree in Computer Science, Computer Engineering, Electrical Engineering, or equivalent.
- Experience working with open-source generative AI models.
- Familiarity with Kubernetes and cloud infrastructure.
- Excellent written and verbal communication skills.
- Proficient in Python and familiar with LLM ecosystems (e.g., Hugging Face, LangChain).
- Experience working with APIs, CLI tools, and deployment workflows.
- Ability to explain complex technical concepts clearly and concisely.

Preferred Experience:

- Strong technical writing skills with experience authoring user-facing or internal technical content.
- Experience working with open-source model inference in production.
- Experience writing developer documentation or educational content.
- Prior experience working with enterprise customers or managing technical escalations.
- Contributions to developer communities or open source.
- Familiarity with model serving platforms and inference workflows.
- Hands-on experience building with agentic or autonomous AI frameworks.

Work Schedule: rotating through Monday - Sunday, 6 AM - 6 PM PST.

Commitment: 180 hours per month

Benefits:

- A fully remote position with a structured schedule that supports work-life balance.
- The opportunity to work with our partner at the cutting edge of generative AI infrastructure and model serving.
- Two weeks of paid vacation per year.
- 10 paid days for local holidays.

*Please note our partner is only looking for full-time dedicated team members who are eager to fully integrate within their team.

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