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Technical Support Trainee

3 meses atrás

São Paulo, Brasil ESET Tempo inteiro
Job summary Responsible for providing post-sales support of ESET products in a technical environment for partners and potential final clients (companies). Generate valuable technical content for the channel and perform customer support services. This resource will be essential in the execution of support services in Brazil and in the generation of content for Training Job description
Responsibilities and tasks•Analyze and solve post sale support cases that are presented through the incident ticket system, complying with established SLAs. He/She will be the reference person between technical support between Buenos Aires and Brazil clients.•Identify recurring support cases and derivatives from the regional team.•Inform to the lab the detection of new virus and blocked URLs.•Responsible for the performance of trainings and webinars.•Generation of ESET’s products technical content for partners and clients.•Service is performed through ticket system and through remote access or phone calls, when needed. RequirementsEducationUnder-graduation degree in IT, Information Safety, System Analysis, Data Processing, Computer Sciences or correlate studies. ExperienceExperience in technical support preferably (minimum 1 year) Knowledge•Knowledge on virtualization.•Knowledge on networks•Operational systems, at station and server level (Windows mainly)•Knowledge on databases.•Basic knowledge on programming languages. LanguagesEnglish: •Intermediate Level Spanish:•Intermediate Level Personal Characteristics•Communication skills. Magnitude (Impact)Low Additional informationTraveling0 % Confidential InformationAverage