Latam Network Manager

Johnson & Johnson is currently recruiting the **LATAM Network Manager (New Consumer Health Company).** This position is located in São Jose dos Campos, Brazil.
Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 125 years. We embrace research and science - bringing innovative ideas, products and services to advance the health and well-being of people.
With $82.1 billion in 2020 sales, Johnson & Johnson is the world's most comprehensive and broadly based manufacturer of health care products, as well as a provider of related services, for the consumer, pharmaceutical, and medical devices markets. Employees of the Johnson & Johnson Family of Companies work with partners in health care to touch the lives of over a billion people every day, throughout the world.
If you have the talent and desire to touch the world, Johnson & Johnson has the career opportunities to help make it happen. Thriving on a diverse company culture, celebrating the uniqueness of our employees, and committed to inclusion. Proud to be an equal opportunity employer. Johnson & Johnson is the world's most comprehensive and broadly-based healthcare Company, touching the lives of nearly a billion people every day. Our Family of Companies throughout the world compete in consumer, pharmaceutical and medical devices & diagnostics markets and have the skills and resources to tackle the world's most pressing health issues.
**Position Description**:
The Johnson & Johnson Consumer Health Organization, the world's most comprehensive manufacturer of health care products, has been on an accelerated journey of digital transformation. By leveraging the power of digital technologies and data, we aim to improve the lives of our patients, consumers, & employees and uniquely serve unmet needs.
As a critical member of the Technology & Data organization, reporting to the LATAM Technology Services Lead, this role acts as a service delivery manager responsible for end-to-end delivery and execution of Network services within the region. Working in close collaboration with the global Network Services Lead, this role will be responsible for the regional execution and activation of the global Network Services delivery model to optimize network access, speed, security, and reliability.
This role is responsible for driving alignment with regional business stakeholders towards expected service requirements and targeted outcomes. This role will interface closely with external network providers, leading negotiations to define service levels and managing network performance. This role will be responsible for identifying opportunities to optimize performance and minimize risks by conducting service reviews, vendor risk analysis, and contract compliance assessments.
**Role and Responsibilities**:
- Manage E2E delivery and execution of Network services within the region (WAN/LAN, Internet, Voice Network, Data Network, Network Operations, etc.)
- Drive alignment with regional stakeholders of expected service requirements related to network access, network management, network security, and telephony
- Provide supervision and guidance to design, support, and implement on-premises and cloud networks including LAN/WAN, VPNs, firewalls, routers, switching, wireless and other physical hardware within the region
- Activate global initiatives within the region that improve network quality and service delivery (e.g., software-defined networks)
- Maintain network hardware and software services within the region following global standardized processes
- Develop insights into network infrastructure performance and anticipate future needs by maintaining close alignment with key business and IT stakeholders within the region
- Build and maintain relationships with key network providers within the region
- Assess network provider performance and manage SLAs to maintain the proper level of service quality
- Act as a regional escalation point for major incident management and resolution during service disruption events
**Qualifications** Required**:
- 5+ years of experience in network management, server, storage, cloud engineering, and network operations
- In-depth knowledge of network provider landscape and regulatory requirements within the region
- Experience with voice and data network products & platforms (e.g., Cisco, Citrix, etc.)
- Experience with LAN/WAN and Wireless fundamental concepts, especially relating to engineering, operations, security, and compliance audit support
- Experience with cloud migration, configuration, administration, and operations
- Demonstrated experience and success with managing services based on business stakeholder requirements
- Capable of managing vendor relationships including managing service performance, contract compliance, effectively engaging with service providers to course correct when necessary
- Ability to develop action plans for a service organization to support and achieve tar

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