Customer Success Manager

Há 6 dias

Sao Paulo, Brasil Ascential Tempo inteiro

**Role overview**:**Responsible for creating the Customer Success area within Intellibrand. This dynamic role will be responsible for manage and execute the design, development, and deployment of the customer onboarding and educational/training processes. This leader will also be responsible for delivering results related to retention, adoption, client’s education, and activation of client's contract. Also responsible for managing 2 leads and 2 analysts.**:**Key accountabilities**:- Drive a best-in-class experience with customers throughout their journey with Intellibrand services (from onboarding, through pilot, go live, and training/education).- Define all processes and KPIs of the Customer Success department.- Define the SLA of the Customer Success department.- Ensure the agile, timely and successful delivery of our solutions according to customer needs and objectives (SLA).- Develop and deploy the customers training programs.- Developed quality assurance programs for configuration specialists.- Define and control onboarding schedules and processes for new and actual clients.- Interact and collaborate with sales (50% of the time), technology (back-end and front-end), and account management.- Work closely with the New Business team to provide expertise and consultancy on our products, give the prospect a full understanding of the product and its capabilities- Lead all internal trainings on product upgrades, new releases, and enhancements, provide the team with the latest platform updates on a regular basis.- Define a process of delivering enhancement requests to Product and Technology teams, to enhance the value of our offering to customers.- Follow up on current and recently won clients with the KAM, to ensure that every single user understands the value of the product they have invested and build relationships with clients and internal stakeholders to grow and retain new contracts.- Monitor the objectives and metrics related to the client's success.**This list is not exhaustive and there may be other activities you are required to deliver.**:**Skills, experience & qualifications required**:- 3+ years professional experience in Management, SaaS, Onboarding and Customer Success.- Fluent English and fluent Spanish.- Tech-savviness; able to connect technical understanding of product with customer needs.- Strong leader with ability to drive tangible results and measured value with business partners.- Superior communications, presentation and interpersonal skills.- Analytical with data and reporting skillset, with a focus on measuring performance against KPIs.- Brings knowledge and best-practices of customer success methods and processes.- Highly organized and able to multi-task- Strong persuasion skills.- Self-driven and very proactive- Tons of energy, passion, and enthusiasm.

  • Customer Success Manager

    2 semanas atrás

    São Paulo, Brasil TITAN Tempo inteiro

    TITAN is a no-code, web-based, fast paced growing startup within the Salesforce ecosystem. Our platform allows for seamless form creation, data collection, and workflow automation, all with no coding required. We are looking to hire Customer Success Managers to join our growing Customer Success team in North America. As a Customer Success Manager, you'll...

  • Customer Success Manager

    2 semanas atrás

    São Paulo, Brasil Digibee Tempo inteiro

    Join to apply for the Customer Success Manager role at Digibee 1 day ago Be among the first 25 applicants Join to apply for the Customer Success Manager role at Digibee Get AI-powered advice on this job and more exclusive features. About DigibeeDigibee is an iPaaS that scales integration workflows while reducing cost and technical debt. Rather than require...

  • Graduate Customer Success Manager

    3 semanas atrás

    São Paulo, Brasil Canonical Tempo inteiro

    Join to apply for the Graduate Customer Success Manager role at Canonical Continue with Google Continue with Google Join to apply for the Graduate Customer Success Manager role at Canonical The role of a Customer Success Manager at CanonicalCustomer success is a new and strategic department at Canonical, with the objective to reduce risk and churn,...

  • Customer Success Manager, Brazil

    Há 6 dias

    São Paulo, Brasil Panaya Tempo inteiro

    What Will You Do? As a Customer Success Manager, you are responsible for managing all aspects of the company’s relationship with its existing customers. You will be responsible for ensuring customer satisfaction and

  • Customer Success Manager

    Há 6 dias

    Sao Paulo, Brasil Translation Cloud Tempo inteiro

    Translation Cloud (an New York City, NY, USA based company) is looking for an engaging, enthusiastic, and dedicated Customer Success Manager. This role is fully remote in the Philippines and will require working remotely with other team members. **About the Product & Company** Translation Cloud is the fastest-growing Language Service Provider (LSP) in the...

  • Customer Success Manager

    Há 4 dias

    Sao Paulo, Brasil Translation Cloud Tempo inteiro

    Translation Cloud (an New York City, NY, USA based company) is looking for an engaging, enthusiastic, and dedicated Customer Success Manager. This role is fully remote in the Philippines and will require working remotely with other team members.**About the Product & Company**Translation Cloud is the fastest-growing Language Service Provider (LSP) in the...

  • Customer Success Manager

    Há 3 dias

    Sao Paulo, Brasil goFLUENT Tempo inteiro

    goFLUENT is fundamentally disrupting the language learning market around the world, helping companies design a global digital training strategy for their employees. goFLUENT accelerates the process of learning language through its platform, a unique blend of AI-powered technology, unmatched content library, and human interaction.We are a mission-driven SaaS...

  • Customer Success Manager

    Há 4 dias

    Sao Paulo, Brasil goFLUENT Tempo inteiro

    goFLUENT is fundamentally disrupting the language learning market around the world, helping companies design a global digital training strategy for their employees. goFLUENT accelerates the process of learning language through its platform, a unique blend of AI-powered technology, unmatched content library, and human interaction. We are a mission-driven...

  • Customer Success Manager

    4 semanas atrás

    São Paulo, Brasil Jitterbit Tempo inteiro

    Overview Are you a results-oriented and motivated customer-oriented sales professional who thrives on building strong connections and driving customer satisfaction? At Jitterbit, we are actively searching for a highly dedicated and enthusiastic Customer Success Manager for the Latam region, to become an integral part of our team. As a Customer Success...

  • Customer Success Manager

    2 semanas atrás

    Sao Paulo, Brasil Satellitus Tempo inteiro

    Customer Success Manager (CSM) é o profissional que realiza o atendimento das empresas clientes e as orienta no uso do produto ou serviço.**O que você vai fazer?**- Analisar a saúde da carteira;- Identificar oportunidades de upsell, cross sell;- Criar planos de ação para clientes em zona de risco;- Monitorar e executar ajustes contratuais;- Criar e...