Service Team Lead, Monetization Integrity

1 semana atrás

Sao Paulo, Brasil TikTok Tempo inteiro
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. We have several global offices including Los Angeles, New York, Austin, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul, and Tokyo.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We believe individuals shouldn't be disadvantaged because of their background or identity, but instead should be considered based on their strengths and experience. We are passionate about this and hope you are too.
The global Monetization Integrity team ensures safe and quality experiences between users, creators, and businesses. The team is responsible for creating scalable and reliable solutions that allow TikTok users and businesses to interact in a trustworthy manner, always working to anticipate and protect against threats.
The team is composed of Policy, Operations, Risk, and Data specialists working cross-functionally with key stakeholders (Sales, Product, Engineering, PR, and Legal) to design and optimize ad policies, manage moderation processes, and build scalable systems driving efficiencies within our integrity mechanisms. This team is critical in working together to solve large scale issues that have significant global impact.
**Responsibilities**:
- Learn and understand internal & external customers' requirements, key focuses, pain points and opportunities
- Provide insights and improve service management mechanism and process for ads moderation team
- Lead service team to provide in-time and accurate service support and achieve KPI target
- Seek for improvement opportunities by deep diving the customers' requirement and feedback, work with operation team & quality team to drive for short-term and long-term resolution
- Closely collaborate with strategy, process & improvement, policy, and other key stakeholders to keep enhancing the customer satisfaction
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We believe individuals should not be disadvantaged because of their background or identity, but instead should be considered based on their strengths and experience. We are passionate about this and hope you are too.
- Ability to use English, Spanish and Portuguese Language fluently and idiomatically;
- Computer fluency and understanding of software and advanced internet functions;
- MS Office skills;
- Minimum 1 year of operational leadership management in mid or large scale operations;
- Ability to work in fast and evolving workflows with eye for detail;
- Ability to maintain a high degree of confidentiality while meeting strict deadlines.

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