Retail Associate Hardgoods Sales

Location: Bend, Oregon
Are you interested in delivering memorable experiences, enhancing people's lives and having fun while doing it? This shared mission of POWDR and Mt. Bachelor creates a fun and inspiring culture that we live every day. We look for employees who are passionate about sharing mountain culture, have a positive attitude, are problem solvers and care about winning as a team. Our vision drives us to deliver exceptional experiences and it's our employees who become the true moment makers here at Mt. Bachelor.
This role comes with amazing perks & benefits because we want our employees to Work Where You Play- Free employee season pass and free or discounted dependent(s) season pass- Free and discounted friends & family day passes- Free transportation to & from Bend, Sunriver, and La Pine- Discounts across the resort (food & beverage, retail, rentals, lessons & more)- Employee housing program- 401k with up to 5% company match & immediate vesting- Discounted onsite daycare- Local & national discounts (YETI, Burton, Dell, Subaru, Nokian, Sunriver Golf, Mammut, & more)- Free reciprocal access for employees to other POWDR resorts & 50% day passes at IKON pass resorts
Position Summary
A Retail Sales Associate hardgoods sales employee must possess excellent sales skills. They must be outgoing, personable, and an active listener. Associates assist customers in selection, demo and sales of ski and snowboard equipment, apparel, equipment and accessories. Maintain the demo fleet, and assist with boot sales. Associate will sell products through point of sale, handle cash and credit cards. They must be familiar with retail shop merchandise as well as additional resort products and services. Duties include maintaining displays of products and restock merchandise, research products feature and share knowledge with co-workers, assist with merchandise check in and internal transfers. Staff also assist with store merchandise security by providing excellent customer service and responding to inventory control alarms systems in accordance with defined procedures.
Essential Functions/Major Responsibilities
Morning Set Up
- Log on the POS System, count bank amount
- Review equipment reservations, preset bindings where possible
- Check retail hard goods displays for neatness & price tags, inventory levels
Equipment Check Out
- Assist in choice of demo equipment for guests
- Ensure guests properly fill out rental forms and signs releases
- Adjust and torque test bindings to manufactures recommendations, document settings, sign forms
- Explain use of equipment, release of liability, potential for loss of equipment
Cashiering
- Understand all procedures for cash registers process retail sales
Product Knowledge/Expertise
- Alpine skis (current and historical), boots and bindings
- Snowboards, bindings and boots - Misc. accessories, waxes, tuning supplies
- Softgoods and apparel
Use and Care of Tools and Equipment
- Ski Binding Calibrator binding tester
- Hot Waxing irons
- Miscellaneous hand tuning tools
- Practice safe work habits while using tools and equipment
Demo Equipment Maintenance
- Inspect equipment upon demo return
- Tune, Repair & Wax equipment as needed
- Inspect bindings based on schedule provided by supervisor
- Practice safe operating procedures while using all tools and machines
Sales of Product
- Greet customers and determine their needs
- Assist in guests' selection of equipment using product knowledge
- Actively pursue sales opportunities
- Handle phone orders and shipping
Closing Procedures
- Ensure that all equipment is returned
- Tag any reserved equipment for the following day
- Follow procedures for closing register (client close)
Housekeeping of work areas -clean and vacuum as needed
- Demo benches and counters
- Boot sales area
- Hot waxing area
Maintain Inventory
- Replenish stock from warehouse as needed
- Assist in transfer of items from warehouse inventory to Sunrise or XC Center
- Ensure adequate product stock exists for the day's business
Store Security
- Greet customers as they enter, make eye contact
- Monitor traffic and merchandise in and out of the dressing room
- Watch entry and exits
- Do not leave store without proper staff coverage
Secondary Function
Assist retail salespeople in sales of all products in retail stores. Assist in retail warehouse organization and restocking products on floor. Any other tasks managers, supervisors, or leads need assistance with.
Job Scope
Bachelor Ski and Sport is known as one of the premier specialty shops in the Northwest. The technicians are known for their boot fitting skills and equipment expertise. The team works together in a very fast paced atmosphere. Our staff is required to be knowledgeable and professional. It is imperative that our staff is passionate about the sport and willing to use their knowledge to assist our guest in selecting the best products for them. Retail Associate Hardgoods employees are responsibl

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