Customer Experience Enhancement Specialist

Há 4 dias


State of Bahia, Brasil beBeeAutomotive Tempo inteiro

Job Overview As a key member of our team, you will play a pivotal role in ensuring exceptional customer experiences across Brazil. Your expertise in analyzing Net Promoter Scores and Mystery Shopper performance will enable us to identify areas for improvement and implement strategies to enhance our services. Key Responsibilities: Analyze Net Promoter Score (NPS) data to identify trends and opportunities for growth in Sales and After-Sales services in Brazil. Conduct thorough analysis of Mystery Shopper performance scores to uncover service gaps and recommend actionable strategies for improvement. Develop and implement solutions to pre-sales issues related to vehicles, ensuring compliance with local regulations and industry standards. Address and resolve after-sales issues efficiently, adhering to Brazilian after-sales service legal requirements. Lead initiatives to improve dealer service quality across Brazil through localized training and process optimization. Requirements: Bachelor's degree in Engineering or a related field is preferred. A minimum of 3 years of experience in the automotive industry or a related field, with a proven track record in Brazil. Proficiency in Portuguese (spoken and written) and a valid Brazilian driving license are required. Strong proficiency in MS Excel, Word, and email tools for data analysis and official communication in Brazil.



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