Vip Account Manager

3 semanas atrás

São Paulo, São Paulo, Brasil Blaze Ltd Tempo inteiro
**We are Blaze, the fastest growing casino in LATAM**
A great opportunity for an iGaming experienced VIP Account Manager to join an exciting, growing group of passionate Internet professionals based all around the world.
**You Will**:
- Be key point of contact for VIP customers. Provide quality customer service
- Build and maintain strong, long-lasting customer relationships.
- Ensure the timely delivery of requests and solutions according to customer needs and objectives.
- Communicate clearly the status of initiatives.
- Coordinate the involvement of company teams, including support, technical and management resources, in order to meet customers' expectations.
- Introduce new/existing functionalities and products to the relevant teams internally and within our customer's organization.
- Maintain detailed knowledge of new and existing products by liaising with colleagues.
- Ensure credibility with clients by maintaining detailed knowledge of current market conditions and competitors' products.
- Create and maintain relevant documentation. Hold and follow up meetings with customers on weekly/monthly basis to review open issues, performance and updates.
- Push clients to go live and help them boost their performance.
**You Are**:
- An Account Manager or similar position, preferably in an online gaming companies for 2+ years
- Strong technical and business orientation
- Ability to read and understand information from various sources
- Exceptional in verbal and written organizational, presentation, and communication skills in English
- Excellent in analytical and problem solving combined with the ability to provide quick resolution
- Very dynamic. Multi task. Fast learner. Ability to work well under low supervision. Excellent customer service approach.
- Willing to work during non-standard working hours in order to ensure high level of client's satisfaction.
**Other details**:
Location: Remote (work from home)
Employment Type: Full-Time
Start date: ASAP
At Blaze, we highly value team spirit and a respectful environment. A humble and open mindset is essential to reach higher aims. Join us
**Please include an English CV/Resume**
Application Question(s):
- How many years of relevant experience?
**Experience**:
- iGaming (preferred)
Work Remotely:
- Yes

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